Senior IT Business Systems Analyst/Project Manager Product Fulfillment Good Technology
Senior IT Business Systems Analyst/Project Manager Product Fulfillment
The Senior IT Business Systems Analyst/Project Manager will be responsible for building a strong partnership with Product Fulfillment Teams to deliver effective IT Services to the business. The individual is responsible to provide functional expertise and production support covering the Quote to Cash Process. Expertise in Oracle R12 Order Management is required and knowledge of Salesforce is desirable. This person must also work with cross functional teams across IT, Business and external Partners.
Able to work with business users to gather functional requirements, prioritized solutions and coordinating with the development teams on-site/remote to deliver IT Solutions.
Collaborate with the business stakeholders to identify opportunities to stabilize, and optimize the Quote to Cash (Q2C) process.
Must possess strong Q2C business knowledge and skills required to elicit, analyze, document, validate, and manage business requirements.
Able to work well in a team environment, is self-motivated.
Identify operational inefficiencies, conflicting business practices and integration issues, suggesting alternative solutions to streamline product fulfillment operations.
Develop test scripts, test plan and support and coordinate user acceptance testing.
Under take GAP analysis mapping systems capabilities to requirements.
Recommend business process/tools improvements based on Oracle R12 features.
Able to negotiate skillfully in tough situations resulting in a win/win outcome.
Communicate clearly and professionally with vendors, users, peers, and all levels.
Work to resolve production issues to prevent reoccurrence and stabilize systems.
BS in Information Systems, Computer Science or related field.
8+ years of IT industry work experience in Product Fulfillment using Oracle 12.
Good track record of working as a Business Analyst in the Hi-tech industry.
Solid functional knowledge of Oracle R12 Supply Chain
Strong negotiation, communication and presentation skills required.
Able to handle multiple tasks simultaneously, efficiently.
Able to manage project scope, schedule and budgets to plan or record.
Solid project management and systems implementation and support skills.
Able to work with remote team to manage production support activities.
Able to undertake systems analysis work to debug production systems issues.
Able to work extended hours to support the business during the QTR close.
||Sunnyvale, CA |