Senior Manager, Development and Data Management Arise
Founded in 1997, Arise Virtual Solutions Inc. is the world's leading provider of virtual business process outsourcing and crowdsourcing solutions for brands seeking to improve their customer experience and results. Arise customizes and delivers high quality voice, e-mail, chat, and mobile customer service solutions through its network of thousands of small businesses in the United States, Canada, the United Kingdom and Ireland.
As the pioneer and industry leader of virtualization services, Arise helps brands gain unparalleled value of growth, profitability, and increased customer satisfaction through the sourcing of talent and specialized skills to match specific needs across a wide range of industry sectors.
No other company understands how to virtualize service delivery models for premium brands than Arise.
Arise is seeking a Senior Manager, Development and Data Management, a role demanding leadership on information systems theory and practice, data architecture and modeling expertise, and custodianship of legacy corporate data models. As a would-be change agent, the role will be providing and promoting a new framework for consistency in scope, meaning, and handling of data across the entire company.
Expect to define how Arise establishes its MDM practice, execution guidelines, and day-to-day operations of global resources to address recurring strategic enterprise master data issues, such as, data convergence, data standards and data synchronization for Arise.
Expect to architect the technical aspects on the delivery of MDM and Master Data Governance. Promote the virtues of master data throughout the organization and coordinate stewardship steering committee meetings.
Expect the responsibility for the day-to-day operations of caring and feeding of the Enterprise Master Data Management (MDM) Services provided by IT for servicing of revenue across 26,000 Individual Business Owners and Client Service Professionals. Ensure that the MDM services meet internal needs across all major use cases and constituencies for Arise.
Establish goals, metrics, determine future opportunities for change/improvements, assign individual responsibilities, and provide training opportunities for associates. Determine and acquire resources as needed. Participate in the development of policies, procedures, standards and controls. Support IT related business planning requirements including, but not limited to budgeting, scheduling and workload planning.
Bachelor?s degree or equivalent experience.
8+ years? experience in project management, programming in Microsoft .NET, or systems analysis.
5+ year?s management experience.
2+ years direct experience with at least one leading MDM tool suite and extensive knowledge and experience in defining Master Data Management strategies, MDM solutions, Data Governance model and Data Quality solutions.
Familiar with fundamental enterprise data integration technologies and methods such as ETL and data services.
Highly advanced project management and systems analysis skills. Demonstrates ability to evaluate project objectives and scope, analyzes objectives for feasibility, and gain business understanding.
Experience with enterprise level data analysis and integration work and/or providing data focused systems integration solutions.
Advanced knowledge of structured and object oriented programming, relational database design, operating systems, networking concepts, and systems integration.
Advanced knowledge in software development and project management methodologies and possesses the ability to disseminate them to the team.
Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions.
Highly advanced people management skills, demonstrating the ability to lead, mentor, and develop associates; including the ability to delegate key areas of responsibility.
Highly advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received.
Highly advanced investigative, analytical and problem solving skills.
Advanced ability to liaise with individuals across a wide variety of operational, functional and technical disciplines.
Expert ability to balance detail with departmental goals/objectives.
Highly advanced ability to translate business needs and problems into viable/accepted solutions.
Advanced skills in customer relationship management and change management.
Ability to resolve conflict and foster teamwork.
Broad business knowledge.
Advanced persuasion and negotiating skills when working with internal/external customers.
Ability to work well within a team environment, participate in department/team projects and balance detail with departmental objectives.
Highly advanced ability to manage multiple projects and/or teams simultaneously.
Required Technical Requirements
MDS SQL (Oracle, SQL Server)
.NET and ASP required
PS/SQL Oracle & SQL Server DB
Windows Infrastructure Data Modeling
MS Reporting Services
Advanced Degree in the field of Computer Science or Engineering.
Experience with conceptualization, design and implementation of new and existing systems, middleware, metadata, and data quality and data warehouse architectures.
Ability to produce quality technical analysis covering data, data mapping and process mapping.
Experience with data analysis and resolving data issues between different source systems.
Expert level knowledge and experiences in data design / data modeling.
Knowledge of telephony and networking data or challenges (Avaya/Cisco)
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Miramar, FL 33027