Senior Manager, Platform Operations Echopass
THIS JOB HAS EXPIRED The Senior Manager, Platform Operations position is responsible for assisting in the deploying, supporting and optimizing all the deployed services and devices within the production data center environment for the Echopass Corporation. Position will work alongside of the Director implementing, supporting, and upgrading systems tools and applications utilized in the support of the production platform. Position will oversee Network Engineering, Systems Administration, CTI/Genesys and database administration.
Position will have personnel management responsibility for Network Engineering, CTI/Genesys Engineering/Administration, Systems Administration, and Database Administration .
Support the Director of Platform Performance in business initiatives and goals
Ensure cloud services performance to defined customer SLA requirements.
Drive communication standards through the organization by relating business impact to technical activities when resolving issues or deploying projects.
Deliver engineering/planning/implementation of enterprise-wide networking infrastructure.
Create metrics and provide statistical analysis regarding capacity and performance of technical systems and how they may impact future business decisions and projects. Creates/Maintains documentation and procedures which define the operability of the production data center infrastructure.
Work with the Director to implement plans for expansion and growth to ensure 24X7, highly available, scalable, and high performing systems.
Provide ongoing career development mentoring and leadership expertise in supporting the Echopass production cloud services platform.
Oversee the ticketing process within the data center to ensure effective workflow and problem resolution in Service Delivery
Provide Problem identification, resolution, and root cause analysis of infrastructure issues.
BSCS and 3 or more years of related experience with 3 years in personnel management and experience in a performance role; 2+ years enterprise data center support - 500+ devices,
and 2+ years project management experience
Demonstrated experience deploying required patch and firmware upgrades in a 24/7 production environment
Strong understanding of Microsoft networking operating systems, routing protocols, topologies, security, disaster recovery, and elimination of single points of failure.
Solid experience implementing scalable and highly available disaster recovery solutions.
Strong understanding of data center implementation and support best practices
Knowledge of Intermediate Networking Concepts, familiarity with SAN Concepts and
familiarity with VOIP and Unified Communications Concepts.
Position requires inherent knowledge of production cloud services operations and technology services requirements.
Prior experience managing performance metrics for platform performance and stability
Previous Project Management skills delivering projects to specified timelines.
Previous experience executing service to define strategies and priorities.
Echopass is an EEO Employer M/F/V/D
||Salt Lake City, UT |
THIS JOB HAS EXPIRED