SENIOR MANAGER, SALES ENGINEERING Smaato
THIS JOB HAS EXPIRED COMPANY DESCRIPTION
Smaato is the leading global mobile RTB ad exchange and helps mobile app developers and publishers increase ad revenues worldwide. As an industry pioneer and leader, Smaato provides Ads for Apps, and operates the leading RTB ad exchange and mobile ad optimization platform. More than 76,000 app developers and publishers use Smaato to monetize their content. Smaato?s global headquarter is in San Francisco, California. The privately held company was founded in 2005 by an experienced international management team. Smaato?s European office is in Hamburg, Germany.
The areas Sales Engineering/Sales Support are all about the customer, whose problems should be eliminated as soon as possible. Professional expertise, enthusiasm and a pleasant nature are the keys to your success in this position. Our support engineering team can solve complex problems through the implementation of action plans for our customers, our own expertise and through professional communication.
For our Support Team Americas we are currently looking for a Senior Manager, Sales Engineering.
Responsible for development and delivery of product demonstrations and producing support materials for other members and clients
Able to convey customer requirements to Product Management teams
Self-motivated with a proven track record in knowledge of technology.
Developing long-term relationships with clients through managing and interpreting their requirements.
Liaising with other members of the sales/account management teams and acting as technical experts.
Investigate issues reported by our clients or internal teams and explore irregularities you find by monitoring our system
Use a variety of tools, e.g. log analysis, SQL queries
Coordinate the solution of identified issues with our partners, internal engineering and product teams
Communicate any serious issues to internal and external stakeholders and keep them updated on their resolution
Take charge of our systems in order to monitor our platform from the functional side, monitor fraud levels and other KPIs
Work with external partners to find the best way to technically integrate our products & APIs into their systems and help them with any obstacles they may encounter
+3 years work experience as developer, product manager, product support engineer or a similar job with a technical background, e.g. a degree in computer science
A deep understanding of web and mobile technologies, especially in mobile advertising.
Very good skills in MYSQL and HTML / PHP
Experience in Unix/Shell Scripts and Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
Persistency as well as creativity to get to the bottom of complicated, inconsistent technical issues
A curious and proactive mind set as well as a customer-oriented attitude
Excellent writing and communication skills in English
A competitive package with great benefits
Great drinks and snack selection and regular team events
The opportunity to work internationally and learning packages that support career development and help you fulfill your potential.
An excellent start-up work environment, flat hierarchies and short decision paths
Flexible working time
Thought and process leaders in a high-paced hyper-growth industry
Team members from 18 countries, innovative and smart coworkers/management team
||New York, NY |
THIS JOB HAS EXPIRED