Senior Network Engineer A10 Networks
THIS JOB HAS EXPIRED As a Senior Network Engineer, you will directly interact with customers and other functional groups within A10 Networks to troubleshoot, identify and resolve product, configuration or network related issues. You will capture and document details and events in the CRM application throughout the solution discovery process. Also, you will participate in bug verification processes before a software patch code is released to the customers. You are the key resource to ensure customer satisfaction with A10's products and services.
San Jose, CA
Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail.
Provide configuration recommendation and assistance in customer service deployment.
Recreate reported issues in lab with customer's configuration and topology.
Work with escalation and sustaining engineering teams to investigate and resolve software and hardware defects.
Perform patch verification related tasks.
Analyze data traces using protocol analyzers to identify anomalies and provide solutions.
Ensure customer reported issues are resolved to the client's satisfaction in a timely manner.
Contribute to technical documentation/knowledge base for internal and/or external use.
Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
4+ years of working experience in the data networking industry.
BS/MS in a computer related field or equivalent work experience.
Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, or JNCIP).
Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred.
Extensive knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP).
Thorough understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS.
Excellent verbal and written communication and organization skills.
Strong learning aptitude.
Demonstrate strong analytical, troubleshooting and problem solving skills.
Experience providing support to direct customers, resellers, and field personnel in resolving product related issues.
||3 West Plumeria Drive |
San Jose, CA 95134
THIS JOB HAS EXPIRED