Senior Operations Enginee firstRain
THIS JOB HAS EXPIRED The secret is out: more and more Fortune 500 companies are now arming their Sales and Marketing
teams with FirstRain Customer Intelligence?now's a great time to be part of the customer intelligence
revolution! We're a fast-growing and fast-paced Silicon Valley software company that helps companies find
growth by truly understanding the business of their top customers?their priorities, their urgent pain, and
FirstRain is a privately-held company with strong financial backing that's headquartered in San Mateo, CA,
with additional offices in New York City and Gurgaon, India. We deliver the world's best customer
intelligence to the world's leading enterprises in financial services, industrials, technology,
telecommunications, healthcare and more. Using FirstRain's patented semantic analytics, our customers
find a crystal-clear, visual synthesis of the events and stresses impacting their customer: the important
developments, the key trends, the opportunities and risks.
One of the key roles that keeps the wheels on this bus is that of Senior Operations Engineer?and we?re
looking for an exceptional one. If that?s you, you?d be part of our global Operations Engineering team and
we?d depend on you to provide operational support for the systems, services and applications in our SaaS
environments. You?ll also be responsible for operational support, advanced troubleshooting and
maintaining the 24x7 health of FirstRain during U.S. business hours and across FirstRain teams. Plus,
you?ll work on architecture, design and implementation across a variety of critical projects to add and
extend the processes, procedures, servers and software that FirstRain uses to run its business.
Does the idea of a technically challenging role in a fast-growing company excite you? Are you passionate
about cutting-edge technology and working collaboratively with a smart and energetic team? Are you ready
to get hands-on with emerging technology, share your knowledge and experience with your peers and be
part of a dynamic fast-paced work environment where curiosity and inquisitiveness is encouraged and
rewarded? If so, then read on ...
At FirstRain you will:
? Design, manage and operate services and applications running in a SaaS environment.
? Leverage automation frameworks to improve process and management of hardware, software and
? Work with other engineers on projects, releases and maintenance tasks.
? Respond promptly to operational issues, investigating their causes and solutions, to maintain high
availability, scalability and performance.
? Review an entire environment and propose projects and tasks to reduce failures, defects, and improve
availability, scalability and performance.
? Perform tasks that are often unstructured and address issues that are less defined, requiring new
perspectives and creative approaches.
? Document architectures, procedures and processes that others can use.
? Design and deliver next generation infrastructure and environments based on cloud technologies.
Senior Operations EngineerThis role requires that you have:
? 8 plus years of operations-related experience with Linux / UNIX.
? 5 plus years managing Web applications and services in SaaS environments.
? 3 plus years in a DevOps role, working closely with developers.
? Knowledge and experience in managing Apache/Tomcat servers and with applications running in a
? Knowledge and experience in managing virtual infrastructure.
? Experience with supporting scheduled and unscheduled product releases.
? Experience with automated deployment and monitoring tools.
? Experience with a variety of open source tools and automating tasks with script.
? A bachelor?s degree in Computer Science or related fields, or commensurate experience.
? A minimum of 8 plus years of work experience, managing large-scale commercial Linux-based
? The ability to function and communicate in a fast-paced, start-up environment.
? The proven ability to handle multiple tasks and meet deadlines, while maintaining a strong commitment
to quality of work.
? Strong written and verbal communication skills, including documentation.
? Willingness to do 24x7, on-call rotation support.
Plus, it would be really great if you had:
? Experience in setup and operating AWS-based cloud infrastructure.
? Experience with application, systems and network security.
? Experience with system imaging and high performance cluster management.
? Experience with SQL Server, MySQL, SOLR and file systems.
? Experience with routers, firewalls and switches.
? Knowledge of TCP/IP, HTTP/S, DNS, WINS, DHCP and OSI models.
? Familiarity with load balance technology, preferable F5.
||San Mateo, CA |
THIS JOB HAS EXPIRED