Senior Patient Services Representative Medivo
THIS JOB HAS EXPIRED Duties & Responsibilities
Have a thorough understanding of Medivo?s product and service offerings for providers, patients, and clients.
Handle inbound calls from patients looking to enroll in Medivo?s products and services and/or place an order for a lab test.
Provide email and telephone support for registered and unregistered patients.
Perform outbound notification calls to patients with abnormal/critical lab test results.
Prepare and mail notification letters to patients with abnormal/critical lab test results who do not respond to outbound calls.
Provide 24/7 backup for inbound abnormal/critical lab test result calls.
Troubleshoot lab test results issues with labs, clients and patients.
Manage the handling of lab test results by pulling abnormal results from Quest 360, and releasing results from the Medivo Platform.
Report STD test results to the respective State Health Departments.
Schedule on-call shifts with physicians in Medivo?s national network to perform virtual consults for patients.
Support the Provider Services Team with practice/provider research and inbound/outbound call handling, as necessary.
In addition to the above listed responsibilities, the Senior Provider Services Representative may be asked to perform the following:
Assist with prioritizing and supervising of the day-to-day communications and activity of the Clinical Services team and ensure all Checklist items are completed
Compile regular reports detailing all inbound/outbound patient issues, complaints and feedback.
Monitor and respond to external call center activity
Assist with quality assurance measures to ensure the accuracy and integrity of data entered in Medivo databases.
Support the Patient Services Manager by handling routine database management processes.
Assist with the coordination and execution of special projects
Serve as the ?go-to? person for Patient Service Representatives with basic day-to-day issues that do not require escalation.
Desired Skills & Experience
Telephone customer service and/or telemarketing experience required.
Experience working in the health care and/or life sciences industries especially in a patient-focused role.
Excellent written and verbal communication, and strong interpersonal skills.
Strong organizational and time management skills; strong attention to detail.
Ability to manage multiple priorities and respond in a timely manner.
Proficiency in MS Office (e.g. Word, Excel, PowerPoint) or equivalent applications required.
Demonstrates the value of being a team player through his/her actions.
Has the desire to work in a start-up environment where personal contributions make an immediate impact, and where accountability is completely transparent.
Ability to work within deadlines while adapting to changes in priorities as needed.
Bachelor's degree or degree in-progress preferred.
||55 Broad Street |
New York, NY 10004
THIS JOB HAS EXPIRED