More information about this job:
Fluidigm Corporation is looking to maintain its market leadership in single cell genomics through an experienced manager and leader of application-based product line support. The successful candidate will demonstrate excellence in enabling customer success through the strategic and tactical direction of a Corporate Product Application Support Team based in South San Francisco, California.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support application and/or product introductions via protocol testing, data review and technical writing/editing.
Provide remote case management and troubleshooting assistance to global Field Application Support team members.
Track, collate and present product performance data from in house and field usage.
Maintain active core team participation in the product development process.
Provide application training to new and existing technical staff as necessary to support staff onboarding, new product introductions or best practice sharing.
Identify product and process improvements that engender customer intimacy, loyalty and satisfaction throughout the product lifecycle.
Work with partners in Service/Support, Sales, Marketing, and R&D staff to ensure positive results.
A Bachelor?s degree or higher in molecular and cellular biology, biochemistry or similar discipline and a minimum of 7 years of relevant laboratory experience.
Deep experience with PCR and/or next-generation sequencing techniques.
Experience in a customer support or customer-facing role highly desired.
Highly self-directed, conscientious, and articulate with excellent presentation, interpersonal, and teaching skills.
Meticulous and detail-oriented in laboratory work and documentation.
Committed to total customer satisfaction.
Works hard and loves what they do.
A results-driven team player.
Ability to travel up to 25% of time during peak activity periods.
Fluidigm is an equal opportunity/affirmative action employer. We will consider all qualified applicants for employment without regard to race, color, religion, sex, age, or national origin.