Pleasanton Categories:
Senior Product Manager, Analytics Echopass
THIS JOB HAS EXPIRED
Position Description: As part of the Echopass product team, you will be driving product and service innovation within our cloud based contact center platform, specifically in the area of analytics and business intelligence. You will be responsible for understanding all aspects of the analytics market and market leading technologies as well as the latest developments in business intelligence technologies. Additionally, your responsibilities will include defining and executing a product strategy to incorporate and bring to market analytics and business intelligence as part of the core Echopass platform offering.
The Senior Product Manager is responsible for the management of the lifecycle of Echopass products. This includes increasing the competitive differentiation of existing products, defining new products, and finding innovative solutions for the company?s target markets. The Product Manager will also define product release requirements, assist in the development and support of marketing programs for new and existing products, and work with sales channels to raise the positioning of Echopass solutions.
Requirements:
Minimum 5 years as a software product manager in the enterprise software space, with a minimum of 3 of those years managing an analytics/BI product portfolio
Bachelor?s Degree in Computer Science, Information Systems or a related business degree and/or equivalent experience
Knowledge of contact centers and contact center technologies a strong plus
Strong business and technical skills and knowledge in the area of speech and business analytics as well as business intelligence
Experience with enterprise software (ERP, SFA, BI, CRM, Data Warehouses, etc.)
Responsibilities:
Management of the entire product lifecycle process
Developing new product ideas, improving, and transitioning existing products
Defining business & market requirements
Market and competitive intelligence
Collecting and incorporating customer feedback and input
Product evangelism
Creation of detailed product capability demos
Collaboration with marketing and sales on market value and product positioning
Collaboration with the engineering, support and service delivery teams through the entire product lifecycle process
Collaboration and enablement of Professional Services for delivering product solutions
Collaboration with technical publications on content and ensuring that all required system and user documentation is created accurately for both internal and external use
Deep subject matter expertise in the areas of:
Business analytics and business intelligence
Speech analytics
Desktop and workflow analytics
Communicating status, issues and risks to project stakeholders
Supporting the sales team in engaging prospects and closing new business by acting as a subject matter expert for your product portfolio and positioning its value to prospects
| Location: | 5075 Hopyard Road Suite 200 Pleasanton, CA 94588 United States |
|---|
THIS JOB HAS EXPIRED
Echopass
Investors: Canaan Partners, NEAAll Jobs: at Echopass
| Web Site: | www.echopass.com |
|---|---|
| Headquarters: | 5075 Hopyard Road Suite 200 Pleasanton, CA 94588 United States |
| Industry: | Software |
Support Echopass with Social Media services
Find more Senior Product Manager, Analytics jobs
