SENIOR PRODUCT MANAGER Varolii Corporation
THIS JOB HAS EXPIRED DESCRIPTION
Varolii is a market leader in Customer Interaction Management, helping large enterprises communicate with their customers, members and employees in the most effective and cost?efficient manner. Varolii pioneered the first truly personalized, proactive automated solutions for contact center optimization more than a decade ago. Since that time, we?ve been first to market with applications that have revolutionized how companies interact with consumers. We honed years of experience and technology innovation into targeted application suites tailored to six key vertical markets: healthcare, financial services, airlines, utilities, telecommunications and retail. These application suites combine cross channel communications (voice, text, email and smartphone) with advanced analytics, segmentation, reporting and campaign controls for a seamless solution that yields more profitable outcomes and a better overall service experience. Today, Varolii serves many of the top Fortune 500 and Fortune 1000 companies by delivering a higher return on every interaction. In fact, one out of every three Americans has interacted with Varolii through the more than 450 organizations that trust Varolii to engage their customers and employees in millions of digital interactions every day. Varolii has offices in Seattle, WA & Burlington, MA. For more information, visit www.varolii.com.
As a Senior Product Manager, you will guide a team that is charged with a product line contribution as a business unit. This extends from increasing the profitability of existing products to developing new products for the company. You will build products from existing ideas and help to develop new ideas based on your industry experience, as well as your contact with customers and prospects. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems, and find innovative solutions.
You must be able to communicate with all areas of the company. You will work with an engineering counterpart to define product release requirements. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering, occasionally working with the sales channel and key customers.
A product manager's key role is strategic, not tactical. The other organizations will support your strategic efforts.
Managing the entire product line life cycle from strategic planning to tactical activities
Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
Developing and implementing a company-wide go-to-market plan, executing with all departments
Analyzing potential partner relationships for the product
Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning
5+ years of software marketing/product management experience
Experience with enterprise customers and markets
Knowledgeable in technology (Software as a Service (SaaS) & Agile Methodologies preferred)
Experience shipping mobile applications desired
Familiarity with pragmatic marketing or Chasm methodology a plus
This position may require travel to customer and non-customer sites in North America (25%)
Bachelor?s degree in Computer Science, Engineering, or equivalent work experience required
MBA is a plus
||Seattle, WA 98104 |
THIS JOB HAS EXPIRED