Senior Professional Services Implementation Consultant LiveOps
THIS JOB HAS EXPIRED The Professional Services Consultant position with LiveOps provides a great opportunity for a seasoned, client-facing program/project manager to work with enterprise customers, partners, and internal teams in managing large Cloud-based, multi-location, call center deployments. Based out of our Redwood City CA office or Tempe, AZ office, you will be introduced to large enterprise clients as their primary contact for call center deployments which will include multiple call centers in different locations.
Responsibilities will include:
Direct contribution to our continued growth and success by managing critical deployments and client relationships.
Project managing major projects with our enterprise customers, directly or through one of our distribution partners, you will have a unique challenge ahead of you and your contributions will be highly visible.
Managing in depth, process-oriented projects that often involve not only the primary customer, but also partners who you will need to coordinate with to ensure everything comes together seamlessly. These are no ?push button? deployments, so your advance project management skills will be key to managing these projects to success.
Being the conduit between the customer, partner, internal resources, and internal project managers, managing specific sub-projects within their teams in addition to the ?big picture? primary deployment project.
Gathering and documenting requirements, developing and managing overall project plans, managing budgets and resource assignments, controlling project scope and risks, and managing change control
Instantiating, configuring, and managing our web-based Cloud call center interface to assist in deployments and customer support during deployments when necessary.
5+ years of strong project management experience, PMP certified preferred.
5+ years of experience working in a customer-facing, project/program management role for large, complex enterprise customer technology deployments.
Experience organizing meetings, managing issues and risk registers, driving steering committee meetings, and managing change control.
Strong tenure managing customer-facing, large enterprise software deployments (ideally involving call center technology, telephony, advanced voice/data networks, and web services interfaces).
Excellent written, oral, and presentation skills
BS preferred, preferably in a technical field
||Redwood City, CA |
THIS JOB HAS EXPIRED