Senior Project Manager PHT
The Senior Project Manager is responsible for delivering the highest quality ePRO software & service with on-time delivery. The Project Manager will interface with the clients as well as the project team.
Facilitate gathering requirements for studies
Manage project timelines and keep clients informed
Prepare specifications for studies
Manage the cross functional team assigned to the trial to ensure product quality and timely delivery
Manage contract obligations and compile out-of-scope documentation
Attend Investigator Meetings as necessary
Attend post deployment debrief meetings.
Manage resolution of client issues and problems
Monitor trial hours/cost against project budget
Review hardware usage (lease / purchase) against contract requirements.
Ensure Project staff is updating their timesheets for Projects assigned
Together with Account Executives, be responsible for ensuring client satisfaction and establishing client references
Interact with clients at high level to deal with all issues of escalation from the operational team
Make regular account management calls with client to ensure all needs are being met
Attend client meetings with Sales to represent the Client Service function and describe implementation and training methodologies
Prepare and deliver presentations to highlight how the project should be rolled out
Product and Process Development:
Gather client feedback with regard to product functionality and share with Product Development group
Assist in the evaluation of new product features
Regularly meet with the Team Leader for Project Management to develop project management procedures, and to communicate project status and issues.
Education Minimum: BS, BA or equivalent
Required Skills and Experience:
Minimum of five years of experience in the execution of clinical trials and/or health care software implementation or equivalent
Proven experience in client relations and/or account management
Demonstrated ability in project management
Demonstrated ability in managing contracts and scope
Comfortable interacting with clients at all levels
Familiarity with FDA regulatory processes and clinical research processes
Self directed - comfortable working in a fast paced environment with little direction
Experienced and comfortable with project management software, developing presentations, and delivering presentations
||Boston, MA |