Senior Project Manager Interactions
Due to our continuous growth, Interactions, a leader in conversational self-service for customer care, is adding a Senior Project Manager. Reporting to the VP of Professional Services you will be responsible for the following:
Deliver projects on time and within budget.
Plan project schedule including timelines and milestones using appropriate tools.
Identify and manage project dependencies and critical path.
Track project milestones and deliverables.
Develop full-scale project plans and associated communications documents.
Direct and manage project development from beginning to end.
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Work with technical SMES to define and document technical requirements for the project.
Build, develop, and grow any business relationships vital to the success of the project.
Analyze problems and help design appropriate solutions or alternatives.
Estimate the resources and participants needed to achieve project goals.
Delegate tasks and responsibilities to appropriate personnel.
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Define project success criteria and disseminate them to involved parties throughout project life cycle.
BS/?BA, PM Certification from recognized institution, or equivalent relevant work experience
5+ years of technical/complex project management experience
Track record of success in project management (technical project management required)
Experience in project management methodology and tools
Excellent problem solving, analytical and time management skills
Excellent interpersonal and organization skills
Experience with Contact Center Routing Platforms (ACD?s), IVR?s, Call Queuing, CTI and Telephony applications and protocols, etc.? a plus
PMI or equivalent certification (desired)
As a valued, respected employee at Interactions, you will receive a competitive salary, stock options, and good benefits. Our work environment is flexible and collaborative. Interactions is headquartered in Franklin, MA.
||Franklin, MA |