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Senior Resident Support Engineer - Cablevision Arbor Networks
THIS JOB HAS EXPIRED
OPCO DescriptionArbor Networks is a leading provider of network security and monitoring solutions for global networks. Its customers include over 70 percent of the world?s ISPs and many large enterprises. Arbor solutions deliver best-in-class network security and visibility, along with the power to improve profitability by deploying differentiated, revenue-generating secure services. By employing flow-based and deep packet inspection (DPI) technologies, Arbor solutions measure and protect the entire network ? from the service provider core to the broadband edge.
Description
To apply, please go to: http://jobs.danaher.com/
Responsibility
The OnSite Senior Resident Support Engineer is responsible for providing onsite post sales technical support to Arbor Networks? service provider customers.
Specific Duties and Responsibilities
The OnSite Senior Resident Support Engineer relies on experience and judgment to plan and perform a variety of complicated tasks in which a wide degree of creativity and latitude is necessary. Specifically, the OnSite Senior Resident Support Engineer is responsible for providing onsite post sales technical support to one specific customer. These responsibilities include
Becoming embedded within the customer?s operational and design staff to be the Arbor technical Subject Matter Expert.
Troubleshooting, diagnosing and resolving technical customer issues associated with Arbor Networks? equipment on-site at the customer site.
Replicating and testing customer configurations in a lab environment,
Maintaining and managing customer network monitoring systems,
Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers,
Providing informal and/or formal training on Arbor products to the customer?s staff
Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.
Performing, as required, on-site upgrade activities or investigations of reported problems,
Providing feedback from customers to product management and engineering teams via appropriate systems, and
Maintaining on-call phone availability.
Qualifications
Experience and Educational Requirements
Bachelors Degree in CS/EE and 8+ years experience in technical support functions with very strong fundamental understanding of telecom network and routing environments.
Advanced networking skills required (TCP/IP, and Routing Protocols such as BGP),
Strong network security skills required.
Knowledge of network test equipment (IXIA, Spirent) and network management tools (SNMP, MRTG?Etc), and
Intermediate to advanced knowledge of Linux and/or Solaris Operating System, and scripting.
Additional skills desired
Outstanding customer service and communications skills,
On call phone availability,
Some travel (between 10% - 25%) required ? to other customer sites and corporate.
Strong Interpersonal, Teamwork, process development, and network troubleshooting skills.
To apply, please go to: http://jobs.danaher.com/
Danaher Overview
Danaher is a diversified technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our portfolio of premier brands is among the most highly recognized in each of the markets we serve. Danaher?s portfolio is comprised of five reporting segments: Test & Measurement; Environmental; Life Sciences & Diagnostics; Dental; and Industrial Technologies. Driven by a foundation provided by the Danaher Business System, Danaher?s 48,000 associates serve customers in more than 125 countries and generated $13.2 billion of revenue in 2010.
Organization: Arbor Networks
Job Function: Technical Service
Primary Location: North America-United States-New York-New York City
Schedule: Full-time
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segments: Resident Engineer, Telecom, Telecommunications, Engineer, System Administrator, Engineering, Technology
| Location: | New York City, NY United States |
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THIS JOB HAS EXPIRED
Arbor Networks
Investors: Atlas Venture, Battery Ventures, EDF Ventures, Ironside Capital, Lightspeed Venture PartnersAll Jobs: at Arbor Networks
| Web Site: | www.arbornetworks.com |
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| Headquarters: | 430 Bedford Street Suite 160 Lexington, MA 02420 United States |
| Industry: | Software |
