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Senior Salesforce.com Administrator Operative
THIS JOB HAS EXPIRED
DescriptionThe Company:
As the advertising business management company, Operative?s core purpose is to connect people, processes and technology in a way that allows media and advertising industries to run an increasingly complex business with simplicity. We help more than 200 media industry leaders and their partners balance operational efficiencies product innovation to reduce advertising transaction costs and boost advertising revenue.
We?re a dynamic, high-growth company with a culture where every voice is heard and each opinion valued. We promote opportunity, ownership and responsibility, while maintaining high standards of fairness, diversity, collaboration and individual achievement. As a provider of a next-generation software platform and technology-enabled services, we seek competitive people with a passion for media and technology, an ability to work collaboratively, and an entrepreneurial spirit that propels innovation. We spend every hour of every day analyzing, researching and developing ways to make media companies more profitable. Yes, we're a little geeky, but we're also fun, and more scientific and logical than the competition. Operative offers the opportunity to experience a vast learning curve and the ability to be truly ground-breaking in a way that affects how we do business, and ultimately builds value for our employees, customers, partners and shareholders.
Senior Salesforce.com Administrator
The Senior Salesforce.com Administrator will be responsible for implementing best practices, identifying development initiatives and standardizing the adoption of Salesforce.com across the company. Operative currently uses Salesforce.com to enable marketing, lead generation, selling, and account management as well as client support operations.
Administration
Create and manage custom objects, fields and formulas
Develop and maintain validation rules and custom workflows
Regularly perform database de-duping and cleanup procedures
Manage ongoing support requests and administrative needs of users
Refine existing reports, dashboards, and processes to continuously monitor data quality and integrity
Ensure a high degree of rigor and quality in all projects and ensure that best-of-breed processes are adopted across the company
Training & Documentation
Develop training plans, materials, and documentation for users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide
Monitor user adoption rates and respond as needed to improve
Assist users with report design and management
Train new users
Process Discovery and Management/Reporting
Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database
Document and validate business requirements
Work with sales team to maintain, track and enhance sales activities
Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
Work with company leaders to proactively identify and resolve issues
Requirements:
BA/BS degree
3-5 years of experience in Salesforce.com ownership and administration
Demonstrated strong performance collaborating with Sales, Account Management, and Marketing to effectively utilize Salesforce.com
A consultative approach working with sales, operations, support, and planning is essential
Analytical, interpersonal, written, and verbal communication skills are required
Must be able to think strategically and possess a detail-oriented, hands-on approach to managing projects
Experience in or strong passion for the consumer internet and media industries
| Location: | 40 West 25th Street 10th Floor New York, NY 10010 United States |
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THIS JOB HAS EXPIRED
Operative
Investors: Edison Venture FundAll Jobs: at Operative
| Web Site: | www.operative.com |
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| Headquarters: | 40 West 25th Street 10th Floor New York, NY 10010 United States |
| Industry: | Software |
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