Senior Software Support Engineer Rogue Wave Software
THIS JOB HAS EXPIRED Position Location: Houston, TX
Job Code: 14-005-TX
We are currently recruiting for a Senior Software Support Engineer who is a team player and willing to
handle a wide variety of tasks on a daily basis. In addition to working with great professionals, we
offer highly competitive medical, dental, life, and 401(k) benefits.
Under limited supervision, responsible for post-sales technical support and quality assurance on Rogue
Wave Software (RWS) products, installation and use. Provide backup to pre-sales technical support.
May provide work direction, technical guidance and/or training to other department members or other
parts of the company.
? Provide technical support to RWS current customers, prospects, field personnel, and co-workers.
? Demonstrate a high level of professionalism in resolving inquiries through to final resolution.
? Provide technical support to the sales organizational unit and selective marketing promotional
? Stay current with RWS product line and changes in technology.
? Perform QA role, including test development, test plan definition and testing execution for all
product release cycles.
? Work with Product Development management to suggest/implement improvements, changes, etc.
to RWS products and procedures.
Business/Technical Competencies and Work Environment:
? Solid understanding of compilers, assemblers, and debugging environments.
? Effective verbal and written communication skills.
? Ability to understand, interpret and resolve problems encountered in working with individuals.
? Team player mentality with the ability to negotiate compromise, respect and cooperation with
people both in principal and external working relationships.
? Proficient in prioritizing and scheduling multiple tasks while efficiently using resources.
? Ability to distinguish colors in graphic products.
Work Experience and Education:
BS in Mathematics, Statistics, or Computer Science. MS desirable. Associate degree with equivalent
experience may be substituted for BS. Minimum of 7+ years in technical support role, software
development or technical consulting. Previous work experience using C, C++, Python and/or
FORTRAN computer languages and graphics software desirable. Working knowledge in UNIX,
Windows, Linux and/or HPC environments (Cray, IMB Blue Gene, SGI, etc.) preferred. DOS or Mac OS
||Houston, TX |
THIS JOB HAS EXPIRED