Senior Software Support Engineer - Open Position Description BlueStripe Software
THIS JOB HAS EXPIRED BlueStripe Software, a startup software company in Research Triangle Park recognized as a "Cool Vendor in Application Performance Management" by Gartner, is seeking talented individuals to help grow its expanding Engineering team.
BlueStripe's award-winning application management product ? FactFinder ? delivers transaction-based application discovery, dependency mapping, and performance monitoring & analysis for complex, distributed applications in some of the world's largest data centers.
As a growing software business, BlueStripe is expanding our enterprise support team.
Quickly understand the dynamics of the FactFinder product suite and maintain an extensive knowledge of any revisions and updates to the software
Coordinate new customer implementations and provide effective and timely training to maximize use of the software by the customer
Provide end-user application support via phone and email during support hours and on occasion during off hours when warranted
Troubleshoot issues reported by customers and provide solutions in a timely, accurate, and professional manner
Facilitate problem-solving between end user and BlueStripe development staff and make verbal and/or written recommendations for change and improvement
Develop working relationship with BlueStripe sales team members and provide insight to sales reps regarding any current or future product needs as indicated by the customer
Provide administrative support for the support portal and work flows associated with support tickets
Requirements / Experience / Skills
A degree in Computer Science or related field and/or significant work experience in the computer industry
Hands on administrative experience with multiple operating systems (Linux, AIX, Solaris or Windows)
Experience with web and application servers, back end database servers and/or strong networking skills
Experience with virtualization: VMware, Xen, KVM, LDOM, Hyper-V, LPAR
Experience installing, configuring, or testing complicated enterprise systems or systems management products
Hands-on experience in systems administration in the following Operating Systems: Linux, Solaris, AIX, Windows
Experience with VMware, Xen, KVM, and Hyper-V preferred
Proven and demonstrable abilities in multiple scripting languages (e.g., shell, Perl, Python, VBS, etc.)
Working knowledge of the Microsoft Office Suite required
Knowledge of Salesforce.com or Jaspersoft preferred but not required
Ability to achieve multiple objectives within a critical time-frame
Ability to communicate effectively and demonstrate professionalism with co-workers, customers and vendors
Ability to cultivate positive working relationships with customers and coworkers
Ability to effectively communicate technical information in non-technical terms
Ability to effectively organize and maintain customer data
Analytical and troubleshooting skills
Experience diagnosing problems with software products
Successful start-up company or similar fast-paced environment experience preferred
A self-starter mentality and the ability to work unsupervised
Travel may be required to customer locations (5%)
BlueStripe Software offers a competitive compensation package and benefits, including medical/dental/vision insurance and a retirement savings plan.
BlueStripe Software is an Equal Opportunity Employer.
||Morrisville, NC |
THIS JOB HAS EXPIRED