Atlanta Categories:
Senior Storage Engineer InComm Holdings
THIS JOB HAS EXPIRED
Overview:InComm is the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products. Our 225,000 partner locations generated nearly $13 billion in retail sales of prepaid products in 2009 and over 1 billion customers every week.
With InComm, retailers can unleash new revenue streams by offering the industry's most appealing products. Our patented technology solutions, best-in-class category management expertise and award-winning vendor service produce exceptional results for our retail partners.
InComm's retail network features most of the premier brands in the big box, grocery, convenience, chain drug, discount, electronics, office supply and other categories. Since 1992, InComm technology has made the buying process easier for consumers while streamlining the selling process for product and retail partners.
Responsibilities:
The Senior Storage Engineer responsibilities include, but are not limited to, day to day management and maintenance of the InComm Storage and Server Infrastructure.
This role will provide technical leadership and storage relevant expertise to the host clients Server Systems team as well as to the data management and growth planning efforts of the Database Administration team. The Engineer will be responsible for network (SAN) design, stability, engineering, and troubleshooting. This responsibility encompasses the full range of Information Technology (IT) activities.
This professional will provide full support for current and future SAN and Enterprise backup infrastructure. Work with Engineering on process, standards, and configuration management. Support and maintain all aspects of the SAN and backup, including managing SAN fabric switches, drive arrays, and installing and managing all fiber cables for the infrastructure. Verify daily backup status, troubleshoot failed backups, restore data, and manage tapes and the tape library. Strong background in designing and operating a large-scale SAN & Enterprise backup environment is a must. Serve as a lead on all operations SAN and backup related projects.
1. Server Support
Troubleshoots hardware, software, and operating systems
Has the ability to manage multiple tasks
Supports all systems in accordance with department guidelines
Fulfills on-call duties and responds to pages from the office within 15 minutes except where otherwise pre-arranged with Manager - Systems
ensures that internal and external customer requests are processed and completed in compliance with established guidelines
Escalates all customer issues to the Manager - Systems where commitments cannot be met in advance of the expired time
Always observes contractual obligations, turn around time, call back time
2. Moves, Adds, Changes to Hardware and Software
Completes user changes, adds, deletes as required in accordance with established guidelines
Performs computer hardware adds / moves / changes as required in accordance with established guidelines
3. Special Projects
Meets deadlines as both described in project description documents and agreed upon by the internal or external client
Provides status updates of each project
Contributes ideas for efforts to improve morale, communications, processes, performance in the office
Reads, understands, applies, and supports departmental policies and procedures
Exercises self-initiative to recognize and act upon departmental needs
Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to this position
Adherence to established disaster recovery policies and procedures - including, but not limited to backups, configuration / change management, and system documentation
4. Safeguard and Maintain Network and the Devices that Comprise It
Handle, according to escalation plans, or escalate to management any: building issues, equipment, application concerns, malfunctions, or elements requiring immediate attention or impacting InComm staff's ability to service customer and / or meet performance standards
Escalates / documents to Manager - Systems when inappropriate usage of any system is habitual
Supports the monitoring of systems to improve performance
Supports in a positive manner the efforts to implement and enforce procedures, processes, policies, standards, technologies to the general staff
Exercises good judgment, responsibility and follow through in performance of all duties.
Qualifications:
1. Education / Experience
8+ years of Storage Systems Administrative experience
Specific knowledge of Windows 2003/2008 and/or UNIX Server operating systems
5 years of RECENT SAN experience, specifically EMC Clarion and Symmetrics arrays
Storage related experience with both Windows and Linux Administration
Experience managing a large SAN environment and Enterprise backup required
Knowledge of EMC, Hitachi and Netapp hardware
Knowledge of Brocade and Cisco SAN Fabrics
SAN planning, forecasting, and full analysis skills
Document storage management policies, best practices, and physical and logical layout
Perform maintenance tasks to minimuze the risk of outage
Excellent problem solving skills
Knowledge of workgroup and/or enterprise server hardware platforms
Enthusiasm and consistency in performance
Scripting experience (Exterprise Login Scripts)
Hardware experience should include Dell, IBM, SUN
2. Communication Skills
Excellent written and verbal communication skills
Excellent people skills, capable of working with others' attitudes and opinions
Patience and ability to listen to the needs of users, evaluate same and act accordingly
3. Mathematical Skills
4. Reasoning Ability
Demonstrated grasp of the networking and computer connectivity
Willing to train users in the use of software or operation of the hardware
Strong technical ability as it relates to the maintenance of hardware, software, and connectivity
Utilizes company provided training and individual effort to continue growth of industry specific knowledge
| Location: | Atlanta, GA United States |
|---|
THIS JOB HAS EXPIRED
InComm Holdings
Investors: Noro-Moseley PartnersAll Jobs: at InComm Holdings
| Web Site: | web.incomm.com |
|---|---|
| Headquarters: | 00000 United States |
| Industry: | Business Products and Services |
Support InComm Holdings with Social Media services
Find more Senior Storage Engineer jobs
