Senior Support & Deployment Engineer MedAptus
THIS JOB HAS EXPIRED Department: Technical Services
This is a senior level position within the MedAptus Technical Support team. Applicants must possess broad technical knowledge as well as outstanding analytic and problem solving skills. The Senior Support & Development Engineer will be required to both collaborate in a team environment, as well as work and think independently. This position requires an enthusiastic and self-motivated individual with a strong work ethic, excellent communication skills and the ability to manage a varied and challenging customer case load. Applicants must be passionate about resolving customer issues and providing outstanding customer service. This role will require flexibility to assist in off-hours installation and troubleshooting as well as the ability to multi-task daily.
Acts as a senior resource for escalated customer and internal tasks
Assesses, diagnoses and assists in the resolution of customer issues
Manages multiple requests and tasks for issue resolution and solution delivery
Serves as a technical installation resource in new customer installations
Analyzes client business needs to determine optimal configuration of MedAptus solutions
Establishes an understanding of client technical infrastructure
Manages and implements off-hours customer upgrades/maintenance
Assists in documentation and management of support and deployment Knowledge Base
Works with Development and Quality Assurance within release testing cycles
Required Education, Skills, Knowledge and Experience
BE or BS degree (computer technology or an equivalent preferred)
8-10 years of experience supporting mission critical production application systems and technical environments
3-5 years of experience in healthcare IT, with specific experience in hospital revenue cycle software systems support in a production environment, is highly preferred
2-3 years of IT operations experience
Ability to work in a team environment that includes cross department representatives from Client Services, Development and Integration staffs
3+ years of experience Relational DB and SQL experience, SQL Server a plus
3+ years of experience in deployment, management and troubleshooting of web-based technologies and browser client support
Strong process orientation; must be fully capable of recommending and implementing new processes and methods to improve overall performance
Experience with CRM/Triage management solutions for customer and task management
Experience with source control/deployment management processes
Experience Supporting Windows XP, Vista, 7 as well as Server 2003 and 2008. Windows Scripting and Scheduling a plus.
Experience in managing and supporting mobile devices, including iOS and BlackBerry devices.
Web Services installation and support. (Apache/Apache Tomcat a plus.)
Support / Administration of SQL Server 2005/2008
Excellent SQL query writing skills.
Experience in Troubleshooting network communications protocols.
MS Office Professional, MS Visio (MS Project a plus.)
||176 Federal Street |
Boston, MA 02110
THIS JOB HAS EXPIRED