Senior Support Engineer Alkami Technologies
Alkami has an immediate need for several seasoned application support engineers that have customer facing cloud/SaaS experience. This position will be responsible for researching and resolving application issues reported by customers and partners. Qualified candidates must have exceptional communication skills and will serve as the primary point of contact between Alkami and the customer during support incidents.
Communicate accurately, clearly, and effectively in writing, in person, and on the phone.
Work well with other member of the Application Support team.
Remain calm in trying situations.
Efficiently triage and resolve customer issues.
Review and update site configuration primarily in MS SQL databases.
Demonstrate good judgment by escalating issues to the manager when appropriate.
Be available 24/7/365 to assist resolving SEV 1 issues.
Be on a rotation to take after hour calls.
Proactively make suggestions to management to help reduce or eliminate recurring issues.
Follow processes to handoff issues to other teams and follow up to ensure the issue is being resolved in a timely manner.
Strong attention to detail and demonstrated expertise in technical application support tasks
3+ years of experience working on a support team
Exceptional communication and customer facing skills
Strong problem solving skills
Ability to remain calm under trying circumstances
Ability to effectively manage customers and their expectations
A high degree of self-confidence and self-motivation
Flexible and adaptable to changing requirements and environments
History working with or supporting Microsoft C# applications, SQL Server, IIS, and n-tiered solutions
Good understanding of WCF
Knowledge of JIRA
Familiarity with Google docs
Familiarity with various online banking applications and understanding of third party integrations are strong plusses.
Things to Know
Relocation: We cannot offer relocation; you must already reside within a reasonable commuting distance to Plano
Sponsorship: We cannot offer employer sponsorship at this time; you must already be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search ? we know who you are and we love you, but we don?t need you right now.
Contract Work: We don?t need independent contractors, experts wanting a second income, or professional services companies to assist us in this search or in the actual work. We want actual, real people dedicated on our in-house team.
||Plano, TX |