Senior Technical Account Manager Skyfire
THIS JOB HAS EXPIRED Skyfire is looking for a Senior Technical Account Manager to support our wireless carrier customers as well as our various software and hardware integration partners.
Be the single point of contact between Skyfire and the technical teams of our customers and partners. Manage communication flows between the companies to ensure that project schedules and deliverables are clear, well-managed, and properly committed.
Negotiate project definition and schedules with customers and partners. Work closely with Skyfire teams (Engineering, Product Management, Operations, Support) to ensure that all teams are working towards the same goals.
Provide initial triage on customer issues, technical bugs, or other change requests. Report issues internally as required.
Coordinate and conduct regular operations reviews with customers
Act as the voice of customer in resource and work prioritization.
Manage customer escalations as needed. Brief Skyfire executive staff on core issues as well as advise on necessary course of actions.
Assist customers with creation of documentation as needed for the supported products.
Occasional travel (
||444 Castro Street |
Mountain View, CA 94041
THIS JOB HAS EXPIRED
Investors: Lightspeed Venture Partners
, Matrix Partners
, Panorama Capital
, Trinity Ventures
, Verizon Ventures All Jobs: at Skyfire
Mountain View, CA 94041
|Company Profile:||Skyfire is dedicated to leveraging the power of cloud computing to radically improve the mobile Internet experience for both operators and their consumers.
Skyfire's innovative, next-generation carrier cloud approach to mobile video and data optimization provides wireless operators with huge cost savings, elastic capacity, and the ability to surgically enhance quality of experience on a per-stream level. Skyfire also introduced the first mobile browser extension platform to enable robust contextual & social browsing, as well as enhanced monetization opportunities for operators.
The company currently counts 4 of the largest mobile operators in the world as customers for its Rocket Optimizer- and Horizon- solutions.
Skyfire, an Opera Software company, was founded in 2007 and is located in Mountain View, California in the heart of Silicon Valley.
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