Senior Technical Analyst Lotame Solutions
THIS JOB HAS EXPIRED Lotame is looking for a Senior Technical Analyst who will be responsible for assisting with the operation of Lotame Engineering Support Opperations. The right candidate will work directly with our Internal Operations and Client Success teams in supporting Lotame Clients, internal stakeholders and providing Operational Solutions to Lotame Employees from our Maryland office. This is a full time position, integral to the smooth operation and growth of the Lotame business.
Ideal candidates are technically savvy, self-starters, interested in pursuing a technology career through a dynamic and close-knit community of hard-working yet fun-loving ?ninjas?, dedicated to driving Lotame?s success.If you are excited to learn about the DMP and interested in supporting a system on the cutting edge of Internet Marketing Technology as well as personally we want you to work for us!
Duties & Responsibilities:
Monitor and handle upper tier technical escalations from the Service Desk for troubleshooting and document issues affecting the Lotame DMP and operational requests from employees or clients.
Become a Subject Matter Expert on the Lotame DMP to facilitate support for Client onboarding and internal training tasks.
Assist the Technical Services Director in developing and implementing best-practices for supporting Lotame internal operations and tools.
Represent Technical Services in Client Team review, strategy and implementation meetings and be able to attend Client calls to provide Platform and Implementation related expertise.
Liaison between Technology and Client Teams to communicate the Platform?s feature sets, requirements, capabilities and document best practices around its use and implementatio
Use SQL / MySQL to analyze data within the platform database for reporting, testing and troubleshooting.
Use SSH, Bash and command-line UNIX to review server logs for troubleshooting and issues analysis
Enter, track and report on service tickets using ZenDesk and Atlassian JIRA
Other duties as assigned
6+ years professional experience supporting web based applications within both Microsoft and Unix environments.
Bachelors? Degree (Computer Science, Information Systems or related concentrations)
Proven ability to think analytically and methodically with high attention to detail
Excellent oral and written communication skills
Ability to multitask, handle stressful situations, present well in front of Clients, an expressed desire and drive to advance personally and professionally
Previous web development experience or professional certifications in a related field (Net+, CCNA, MCSA/DST/TA etc.)
Experience using Putty, OpenVPN, Pentaho Reporting, ZenDesk or Atlassian products
MAC OS experience and general familiarity with MAC systems
Familiarity troubleshooting web based applications using Firebug and Chrome Developer tools
Lotame looks for talented, innovative, and highly motivated people to create the most value in our industry! We have a fun atmosphere and understand the importance of a good work-life balance. Our offices are conveniently located within walking distance of restaurants and shopping, making it easy to pick up lunch or run an errand after work. We have a game room for recharging with a video game, foosball or ping pong. There are always lots of snacks, fruit, and sodas in our well stocked kitchens. We also plan fun activities throughout the year including a summer picnic, our annual chili cook-off, potluck lunches, and monthly beer tastings. Lotame also offers a full benefit package, with a very flexible time-off policy and your choice of three health insurance plans.
||8850 Stanford Blvd. |
Columbia, MD 21045
THIS JOB HAS EXPIRED