Senior Technical Lead - Customer Support Venafi
THIS JOB HAS EXPIRED Job Responsibilities:
Technical support of customers purchasing and using Venafi products.
Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
Work closely with Sales team to ensure cohesive product and services solution.
Communicate proactively customer problems and record all customer interactions in our CRM system.
Assist the Customer in performing the installation and customization of Venafi products in the customer?s environment.
Establish and maintain effective working relationships with clients.
Work effectively with QA and development to troubleshoot and resolve complex product issues.
Travel up to 20% within US International travel a possibility
Ideal candidate must be self-motivated with a proven track record in information technology or security products customer support. PKI direct experience a plus. Our Technical Support Engineers must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. He/she must possess presentation skills and be able to communicate professionally in written responses.
Required Skills & Knowledge:
Public Key Infrastructure (PKI) including technology, standards, and implementation
Securing Internet applications, e.g., cryptography, standards, techniques
Understanding of large network design, layout and operations
Directory technologies and standards, e.g., LDAP, Active Directory
Database (Oracle and/or MS SQL, MySQL) experience
Experience troubleshooting and debugging software at a deep level
Excellent presentation, verbal and written communications skills
Experience with IBM technology (MQ, Mainframe, Websphere) environments a plus
Bachelor's degree preferred
Web application development (ASP.NET) preferred
Additional experience with multiple development languages and environments (non-Windows, non-C#) preferred
Bachelor's degree preferred
One or more years of experience developing Microsoft SQL Server, MySQL and Oracle applications preferred
10 years experience working with complex computing systems
5 years of direct security or systems management industry experience
||9350 South 150 East |
Sandy, UT 84070
THIS JOB HAS EXPIRED
Venafi is the Immune System for the Internet- that protects the foundation of all cybersecurity-keys and certificates-so they can't be misused by bad guys in attacks. Venafi constantly assesses which keys and certificates are trusted, protects those that should be trusted, and fixes or blocks those that are not.
> 50M RaisedInvestors: Foundation Capital
, Highway 12 Ventures
, Pelion Venture Partners
, UV Partners All Jobs: at Venafi
|Headquarters:||175 E 400 S|
Venafi Suite 300
Salt Lake City, UT 84111
|Company Profile:||Venafi, the Immune System for the Internet, is the leading market cybersecurity company in Next-Generation Trust Protection (NGTP). Venafi delivered the first trust protection platform to secure cryptographic keys and digital certificates, that every business and government depends on for secure communications, commerce, computing, and mobility. As part of an enterprise infrastructure protection strategy, Venafi Director prevents attacks on trust through automated discovery and intelligent policy enforcement, detection and reporting on anomalous activity and increased threats, and remediates errors and attacks by automatically replacing keys and certificates.
For the last ten years Venafi has been ensuring trust through securing digital certificates and cryptographic keys when no other company was considering these threats. Internally we have an exceptional culture comprised of ethics, fun, heart, agility, speed, curiosity, innovation and a can-do attitude.
Venafi's team is collaborative and innovative, which operates within an open work environment: no cubicles, corner offices, or working in silos. Leadership and hard work are valued and recognized, with an emphasis placed on interaction and enjoyment as ongoing parts of our culture.
Venafi offers a team environment, which encourages excellence and rewards individual contributions, to provide opportunities for professional development.
With no competition, Venafi is paving the way to secure cryptographic keys and digital certificates for the Global 5000 enterprises. Be part of an elite team to protect companies from major cyber security breaches.
Red Herring 2013 Top 100 North America Award
A Gartner-recognized Cool Vendor
SC Awards Europe 2013 for Best Encryption Solution
Encryption Director Wins SIIA CODiE Award
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