Sandy Categories:
Senior Technical Lead - Customer Support Venafi
Job Responsibilities:Technical support of customers purchasing and using Venafi products.
Assist in the design of technical solutions for customers based on Venafi and partner products and technology.
Work closely with Sales team to ensure cohesive product and services solution.
Communicate proactively customer problems and record all customer interactions in our CRM system.
Assist the Customer in performing the installation and customization of Venafi products in the customer?s environment.
Establish and maintain effective working relationships with clients.
Work effectively with QA and development to troubleshoot and resolve complex product issues.
Travel up to 20% within US International travel a possibility
Qualifications:
Ideal candidate must be self-motivated with a proven track record in information technology or security products customer support. PKI direct experience a plus. Our Technical Support Engineers must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. He/she must possess presentation skills and be able to communicate professionally in written responses.
Required Skills & Knowledge:
Public Key Infrastructure (PKI) including technology, standards, and implementation
Securing Internet applications, e.g., cryptography, standards, techniques
Understanding of large network design, layout and operations
Directory technologies and standards, e.g., LDAP, Active Directory
Database (Oracle and/or MS SQL, MySQL) experience
Experience troubleshooting and debugging software at a deep level
Excellent presentation, verbal and written communications skills
Preferred Experience:
Experience with IBM technology (MQ, Mainframe, Websphere) environments a plus
Bachelor's degree preferred
Web application development (ASP.NET) preferred
Additional experience with multiple development languages and environments (non-Windows, non-C#) preferred
Bachelor's degree preferred
One or more years of experience developing Microsoft SQL Server, MySQL and Oracle applications preferred
10 years experience working with complex computing systems
5 years of direct security or systems management industry experience
-CISSP preferred
| Location: | 9350 South 150 East Suite 910 Sandy, UT 84070 United States |
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Venafi
Investors: Foundation Capital, Highway 12 Ventures, UV PartnersAll Jobs: at Venafi
| Web Site: | www.venafi.com |
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| Headquarters: | 9350 South 150 East Suite 910 Sandy, UT 84070 United States |
| Industry: | Software |
