Senior Technical Program Manager Twilio Inc.
THIS JOB HAS EXPIRED About Us:
Twilio is powering the future of business communications, providing a platform for building modern, communications?enabled applications - light, cloud-based, scalable, and user experience focused.
Nearly 150,000 developers have signed up to be a part of this disruption, building applications for security, privacy, and fraud prevention; customer service and help desk support; sales communications; marketing and lead management; business process and logistics; and business communications and collaboration.
Twilio customers include great brands like airbnb, eBay, Hulu, Intuit, LinkedIn, Quora, Sony, SurveyMonkey, Trulia, WalmartLabs, and ZenDesk.
Twilio is energizing the $1.3 trillion telecom market. Come help modernize an enormous industry with software.
About the Job:
We are looking for a Sr. Technical Program Manager to join our team working with mobile operator partners. This includes project management with large organizations, leading a cross functional team to reach technical service and infrastructure milestones during a long-term partner engagement. The role will be responsible for continuing to drive our worldwide expansion through direct partner engagements. The role will own the partner engagements from a technical perspective, and will work closely with Business Development on the overall partner strategy.
Own the overall plan and milestones for your project. Be able to communicate both the business and technical rationale behind important product decisions
Collaborate on functional specs, convey technical challenges of partner, devise and share technical solution ideas to internal engineers, designers, product mangers, as well as the external partner stakeholders
Manage the daily technical and product needs with our mobile operator partners
Manage and improve Twilio?s learning from current engagements with an eye toward improving future engagements
Work closely with the product organization to advocate for partners and help define deliverables
Work cross functionally with Business Development, Support, Engineering, Legal, Marketing, along with a similar cross functional team from the partner organization, on a regular basis
7+ years relevant experience in a client-facing role, such as technical partner relationships or program management
Comfortable with technical projects, experience with developing or supporting APIs
Comfortable with testing & communicating network and hosting configurations for communication applications & services
Experience with product & service analytics, including creative analysis and new conclusions as a result
Strong oral and written communication skills ? specifically the ability to speak fluently to business development leaders, C and VP-level executives, product managers, and engineers
Good knowledge of creating processes and improving efficiencies within large organizations
Ability to diplomatically address customer concerns and provide feedback
Ability to lead and inspire internal and customer teams to meet deadlines, product launch obligations, and build world-class products
Ability to balance multiple projects and engagements at the same time
Strong understanding of mobile operator business models and priorities
Deep knowledge in mobile, particularly with voice, messaging, and billing systems
Demonstrated leadership of cross-functional teams
Experience working on international programs and projects, Europe & Asia a plus
Highly organized and detail oriented
You are a person who thrives in a fast-moving environment.
A BS degree in Computer Science, Engineering, or Math is strongly encouraged.
Hands on: Passionate. Persistent. Creative. Get things done. High personal productivity: you are a ?doer? first.
It would be great if you built a Twilio app yourself before you talk to us (hint, hint).
Competitive benefits, including medical, dental, vision, life insurance
An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
Pre-tax commuter benefits
Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers
Excellent gear (?We ? Apple computers and big monitors ? two if you need ?em?);
A strong belief in life/work balance
||548 Market St #14510 |
San Francisco, CA 94104
THIS JOB HAS EXPIRED