Technical Support Categories:
Senior Technical Support Engineer - Federal Netcordia
THIS JOB HAS EXPIRED
Senior Technical Support Engineer - Federal
Technical Support | United States
The Technical Support Engineer is responsible for providing remote support to Federal customers. This involves responding to customer inquiries via phone, email and web, diagnosing/analyzing problems, and providing workarounds to customers. Our environment includes networking and web technologies such as DNS, DHCP and RADIUS
Key Responsibilities:
- Provide remote technical support for Infoblox customers and partners.
- Provide ongoing support to Infoblox customers and partners.
- Recommend new and existing solutions which involve enhancing application/systems functionality, features and defect repair.
- Work closely with third-party software vendors and their professional services groups to solve complex integration problems.
- Be intuitive and inventive by providing solutions and workarounds for customers.
- 5-8 years working in a Technical Support role
- Current Security Clearance
- Working knowledge with high security environment
- Knowledge of DNS and DHCP protocols and configuration
- Experience with both Unix/Linux and Microsoft Windows operating systems
- Knowledge of authentication protocols such as AD, RADIUS and LDAP
- Solid knowledge in TCP/IP and networking protocols
- Recent experience in providing remote or on-site technical support
- Strong customer service skills
- Outstanding analytical and organizational ability
- Excellent verbal and written English communication skills
- Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
- Team player
- Willingness to be in an on-call rotation
- Cisco or Microsoft certification a plus
- PERL programming skills a plus
- Knowledge of JIRA an asset
| Location: | Technical Support United States |
|---|
THIS JOB HAS EXPIRED
Netcordia
Netcordia delivers a network management system that is easy to use, produces useful information everyday, and provides a system-level view of the network.Investors: Novak Biddle Venture Partners, Trinity Ventures
All Jobs: at Netcordia
| Web Site: | www.netcordia.com |
|---|---|
| Headquarters: | 2431 Solomons Island Road Suite 302 Annapolis, MD 21401 United States |
| 2004 | |
| Industry: | Software |
| Netcordia is a leading provider of network automation software to the worlds most complex and mission-critical networks. Its award-winning NetMRI Network Change and Configuration Management (NCCM) solution continuously audits multi-vendor infrastructures, identifies anomalies early, speeds resolution, and automates network changes. Netcordia helps more than 250 leading organizations in healthcare, manufacturing, financial services, academic, service and government stretch IT budgets, improve overall performance, meet corporate policy and comply with stringent regulations. |
