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Senior Technical Support Engineer - Microsoft Directory (AD) Netcordia
THIS JOB HAS EXPIRED
Senior Technical Support Engineer - Microsoft Directory (AD)
Technical Support | Santa Clara, CA, United States
Infoblox is an industry leading developer of network infrastructure control solutions that increase
network availability and staff efficiency by automating time-consuming manual tasks associated
with IP address management, DNS, DHCP and network change and configuration management.
Infoblox's unique, real-time Gridâ"¢ technology provides the resilient and scalable foundation for
Infoblox solutions. Infoblox has more than 4,500 global customers, including 200 of the Fortune 500, and offices in over 30 countries with headquarters in Santa Clara, Calif.
Technical Support Engineer â€" Microsoft Directory (AD)
Summary
The Microsoft SME Technical Support Engineer is responsible for providing support to customers.
This involves responding to customer inquiries via phone, email and web, diagnosing/analyzing
problems, and providing workarounds to customers. Our environment includes networking and
web technologies such as DNS, DHCP, Microsoft AD integration for managing MS DNS and
DHCP.
Key Responsibilities:
Install and configure Infoblox products as well as third-party software for support lab
testing purposes.
Provide remote and on-site technical support for Infoblox customers and partners.
Provide ongoing support to Infoblox customers and partners.
As subject matter expert (SME) on Microsoft Directory Services, provide escalation level
support for Microsoft/Infoblox integration and operational issues.
Recommend new and existing solutions which involve enhancing application/systems
functionality, features and defect repair.
Work closely with third-party software vendors and their professional services groups to
solve complex integration problems.
Be intuitive and inventive by providing solutions and workarounds for customers.
Skills & Requirements:
3+ years experience in a hands-on technical role.
Experience with both Unix/Linux and Microsoft Windows operating systems.
Solid knowledge in TCP/IP and networking protocols.
Working knowledge of firewall, switches, and routers.
Knowledge of authentication protocols such as AD, and LDAP.
Knowledge of DNS and DHCP protocols and configuration (host master experience).
Recent experience in providing remote or on-site technical support.
Strong customer service skills.
Outstanding analytical and organizational ability.
Excellent verbal and written communication skills.
Self starter with ability to multi-task in a high-pressure, fast-paced, fast growth
environment.
Team player.
Aptitude to quickly grasp current software functionality and third party products in order to
extend that functionality to meet new and evolving requirements.
BS in CS, CE, or other technical field.
PERL programming skill is a definite plus.
Specialized Skills Required
Microsoft Certified Master on Windows Server 2008 R2: Directory -- Preferred
Thorough understanding of Active Directory design and architecture
Basic understanding of Active Directory Certificate Services, Active Directory Federation
Services, and Active Directory lightweight Services
Network configuration, routing, encryption (PKI)
Microsoft Certifications required ( MCSE on MS Windows 2000/2003, or, MS Certified IT
Professional (MCITP): Enterprise Administrator certification.
Exam: 70-297: Designing a Windows Server 2003 Active Directory and Network
Infrastructure ( A strong plus )
| Location: | Santa Clara, CA United States |
|---|
THIS JOB HAS EXPIRED
Netcordia
Netcordia delivers a network management system that is easy to use, produces useful information everyday, and provides a system-level view of the network.Investors: Novak Biddle Venture Partners, Trinity Ventures
All Jobs: at Netcordia
| Web Site: | www.netcordia.com |
|---|---|
| Headquarters: | 2431 Solomons Island Road Suite 302 Annapolis, MD 21401 United States |
| 2004 | |
| Industry: | Software |
| Netcordia is a leading provider of network automation software to the worlds most complex and mission-critical networks. Its award-winning NetMRI Network Change and Configuration Management (NCCM) solution continuously audits multi-vendor infrastructures, identifies anomalies early, speeds resolution, and automates network changes. Netcordia helps more than 250 leading organizations in healthcare, manufacturing, financial services, academic, service and government stretch IT budgets, improve overall performance, meet corporate policy and comply with stringent regulations. |
