Senior Vice President, Global Center of Operational Excellence Zipcar
THIS JOB HAS EXPIRED Overview:
In this newly created role, reporting to the President and COO, the Senior Vice President of Operational Excellence will have responsibility for establishing and managing a Global Center of Operational Excellence (COE) to extend Zipcar?s target operating model in and across all markets. Zipcar is seeking a dynamic and experienced leader for this global team.
The COE will design processes that increase efficiency and accelerate growth. The SVP will be the champion and role model for continuous improvement across all markets and functions. S/he will work closely with local market resources within a matrix environment to drive best practices across our global footprint. Zipcar will leverage the COE to gain access to best practices and innovations to serve local markets and support their ability to scale. Functional expertise within the COE will include operations and service quality, locations management and merchandising, member services, project management and a centralized reporting and analytical support.
Successful candidates will have a minimum of 15 years of progressive management experience and have a successful track record of delivering operational excellence in a consumer service business.
Design the future state COE and develop roadmap to bring to fruition
Drive the development of improvement initiatives across the entire operations organization
Deliver operational excellence across functions and markets
Implement practical and sustainable business process improvements
Continuously measure and monitor key processes, risks and controls including external benchmarks to assess effectiveness
Develop and motivate an engaged, high-performing team to effectively operate a cutting-edge global COE
Key Functional Competencies
Visionary leadership with global perspective ? Provides vision and inspiration to peers and subordinates. Inspires respect and trust; mobilizes others to fulfill the vision; Demonstrates expert understanding of global organizational issues. Leads through influence within a matrix structure.
Strong influencing skills in a matrix structure - Communicates effectively with different stakeholders within a matrix structure. He/she will be a highly collaborative team player with the ability to establish and maintain internal and external relationships.
Strong ability to foster innovation at the edge - Fosters a culture of innovation: is open to new ideas, encourages employees to experiment and consider seemingly unconventional ideas, supports others who take calculated risks, recognizes and rewards innovation
Business acumen and analysis-based decision making ? Makes well informed decisions with an understanding of the ?big picture?; considers solutions beyond the immediate problem or opportunity, anticipates outcomes.
Communication ? Speaks clearly and persuasively in positive or negative situations; actively listens and gets clarification, acknowledges others ideas; responds well to questions; demonstrates group presentation skills; actively participates in meetings, bringing ideas and sharing best practices.
Technical proficiency ? fluent in leading and delivering results through operational excellence
Bias for action ? Adept at articulating conclusions from data, raising issues with insight into implications, and persuasive when presenting. Identifies and acts on both short and long-term goals in achieving results. Actively seeks to stretch performance targets.
Demonstrated success in leading operational excellence and business process re-engineering. Ability to produce enduring, effective solutions to business problems through benchmarking, project management, analytical problem-solving.
Demonstrated exceptional teamwork and collaboration skills with a successful track record working in highly matrixed environments.
Excellent planning and prioritization skills with the ability to multi-task and be adaptable. Able to synthesize large amount of information and deliver results despite shifting environment.
Proven results associated with Change Management efforts at the program and project level
5+ years of experience designing and implementing business processes with scheduling and budgeting (P/L experience preferred)
Minimum 10 years related analytical, business or operational experience in global environment - strong statistical and financial skills essential for success
Advanced degree (e.g. MBA), strongly preferred
Six Sigma Certification required (black belt preferred); Lean & Project Management Institute (PMI) certification preferred
Must be able to support 30% of travel, including international
||25 First Street |
Cambridge, MA 02141
THIS JOB HAS EXPIRED