Senior Vice President, Technical Operations Liaison Technologies
THIS JOB HAS EXPIRED The Senior Vice President (SVP) of Technical Operations reports directly to the company COO. The ultimate responsibility of the SVP, Technical Operations is to ensure all aspects of the Liaison Technologies cloud-based platforms perform at levels that exceed client commitments, SLA?s and expectations, as well as crafting of an all-encompassing technology platform and operational strategic plan. This includes current performance and functional requirements and capabilities, as well as anticipated longer-term platform and operational requirements. This includes being responsible for providing technology leadership and management of customer facing Liaison systems as well as all internal and back-office technology platforms and management of strategic and tactical activities to ensure client satisfaction, Service Level Agreement (SLA) compliance, industry compliance, technical operations, contract compliance, and resource management. This role is also responsible for developing, and managing a structured change and operational management program that includes adequate capacity and architecture planning and strategic consideration.
Responsible for the development and execution of a system wide capacity plan program and discipline.
Manage a technical staff (direct and indirect) of approximately 30 resources
Develop and manage an operating budget in excess of $10 million annually.
Manage operations and development architecture and strategy in support of partner provisioned data centers and hosting facilities.
Develop and own operational responsibilities for client provided and internal Disaster Recovery program and infrastructure.
Lead efforts to define Service Level Agreements in support of our client needs, and creation of a scalable operations team and framework allowing for compliance and reporting of performance metrics of such SLAs.
Maintaining regular contact with client technical operation executives and staff, advising clients on status of technologies relative to the client?s strategic goals, objectives and use of the Liaison platform.
Managing the day-to-day operations of the information technology function including directing staff supporting all client and internal Liaison computing platforms, networking, user services, telecommunications and other information technology functions.
Assessing and anticipating technology projects and recommending appropriate action and resources.
Identifying client and internal user needs, resolving problems and direct the building of teams to work across all levels of the organization.
Establishing and directing the strategic and tactical goals, budgets, policies, and procedures for the information technology department.
Recommending and/or determining Liaison?s long-term system needs and propose hardware/software solutions to accomplish Liaison?s business objectives as it relates to revenue growth and retention.
Establishment of a Technical Steering Committee (TSC) responsible for reviewing, challenging and approving all IT Operational and Infrastructure strategies, architectures and projects.
Assessing and determine Liaison?s technology strategy and infrastructure plan. Including selection of all technology partners, and vendors required to support Liaison?s business operations.
Function as the company visionary as it relates to the Liaison cloud-based technology platform.
Working with our sales and professional services organization to recognize, create, and track value-added and ROI activities for clients.
Ensuring all technology contract administration, extensions, and enhancements.
Negotiating and maintaining responsibility for managing various IT related vendor contracts.
Develop and deliver presentations to key clients and prospects during the sales cycle or account management cycle, related to technology operations, architecture, and operations.
Assisting with or creating requests for proposals f(RFPs) or client related projects and proposals.
Directing budgeting, strategic and tactical planning, business processes and system strategy.
Responsible for facility planning and build-out in support of location needs and company staffing (office space and data center facilities).
Responsible for the development and administration of all company security policies.
Responsible for technical architecture, and configuration of security services and platform compliance.
Provide input or lead direction regarding the feasibility of projects, equipment needs, and cost projections related to technology initiatives
Develop, propose, implement and monitor an approved information technology strategic plan that creates efficient and effective integration and utilization of information systems.
Participate as a member of the Liaison senior leadership team.
Hiring all company staff assigned to support a client?s information technology service.
Managing on-site personnel actions, staff training and development.
Communicating regularly and effectively with Managed Services management on significant site issues, risks, opportunities, and general progress towards contractual and business goals.
Managing complex technical projects and technical operating units.
Communicating IT-related information on projects, service levels, tasks and issues to the appropriate audience using the appropriate mediums.
Leading and directing efforts using appropriate management skills including project management, budget administration, decision-making, communication, and time management skills.
Requires a minimum Bachelor?s degree. Advanced degrees strongly preferred, 10 - 15 years of experience in the Information Technology Operations field; or equivalent combination of education and experience leading IT strategic initiatives in a service provider organization.
Critical to have worked in an organization where the technology solutions being delivered are revenue generating services sold or provisioned across varies clients or a market.
Strategic/Customer Focus: Proficient decision-making and time management skills.
Strong leadership abilities. Maintains current knowledge in use and trends of technology. Ability to work in an external client-facing role with various clients or partners.
Process/Improvement Focus: Strong written and verbal communication skills. Adaptable, open to change, creative in problem resolution, and innovative in generating solutions.
People/Empowerment Focus: Able to give and receive feedback at all levels of the organization. Strong coaching, empathizing, and empowerment abilities.
Risk/Value Creation Focus: Able to take initiative and responsibility for projects; promote teamwork and collaboration between Client and internal operations staff.
Must have stress-management skills.
Must possess planning and organization skills.
Strong understanding of ERP and EDI Computing systems.
Strong understanding of networks, telecommunications, Internet technologies, multi-tenant cloud based or SaaS solutions.
Experience with or knowledge of service provision best practices (e.g. ITIL, or Six Sigma)
Experience building and managing large-scale technology platforms, in diverse data center environments ? demanding 24x7 service levels and high scalability and performance.
Establish operational strategies for IT Operations department.
Establish high-level objectives for the department and oversee the cascading of those objectives to managers, and their reports.
Balance short-term operational needs with long-term strategic goals.
Ensure operational strategies are in line with the organization?s goals including service quality initiatives and customer service objectives.
Proven experience in IT planning, organization, development, and deployment
Excellent understanding of project management principles
Superior analytical, evaluative, and problem-solving abilities
Ability to effectively prioritize and execute tasks in a fast-paced environment without sacrificing quality or collaboration
Strong vendor management skills
Experience working in and developing a team-oriented, collaborative work environment at all levels
Monitor mission critical issues, support 7x24 operational teams (NOC experience) .
Partner with organization?s executive leadership to provide overall technical and managerial strategies for the organization with focus on IT Operations.
Drive a strong customer services ?team? culture in line with the corporate core values.
Responsible for hiring and staffing decisions of direct reports and key positions within the department. Oversee and approve hiring and staffing decisions for the department.
Support Business development and client management activities.
Participate in reviews with operational leadership and key customer representatives on business metrics, trend reports, and utilization metrics.
Plan for future growth and capabilities to ensure the ability to effectively manage potential client business.
||Alpharetta, GA |
THIS JOB HAS EXPIRED
Proven in production around the world, Liaison Technologies software and services readily scale across
heterogeneous enterprise environments, including legacy systems, and offer unified visibility for
improved analysis, decision support and operational efficiency.
Our solutions and support have established a new standard of quality for the industry, and are trusted
by the world's most demanding organizations to exchange and protect billions of payment card
transactions, all manner of sensitive and regulated data and business-critical file transfers.
Profitable Investors: Noro-Moseley Partners
, UPS Strategic Enterprise Fund All Jobs: at Liaison Technologies
|Headquarters:||3157 Royal Drive|
Atlanta, GA 30022
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