Senior VUI Designer Interactions
Interactions Corporation (www.interactions.net) provides a hosted voice recognition service that is unparalleled in our industry due to our patented approach to speech recognition. Millions of users experience the world?s best phone-based self-service using our system. We eliminate the typical frustration associated with traditional voice systems by applying our technologies and ?understanding? to customer service interactions.
Senior VUI Designer
As a Senior VUI Designer you will be a primary contributor to ensuring that Interaction?s applications deliver an outstanding customer experience. You will work closely with clients and lead the process for gathering and interpreting requirements to identify appropriate technologies and features, develop logical and adaptive call flows, specify system logic, write natural and conversational system prompts, and anticipate user responses.
The Senior VUI Designer position will be key member of the design team and will be responsible for leading creation of a user centric design methodology that incorporates user feedback throughout the design process. The team creates the system persona, and overall dialog flow. It communicates the design with sample calls and creates a detailed design specification document that directs call-flow and grammar development and plays an integral part in application tuning and continuous improvement. This position will be deeply involved and influential during the presales phase, development/implementation phase, and ongoing support phase of all applications.
Thought leadership in area of caller experience, user centric design methodology, and design best practices.
Establishment of Best Practices
Develop metrics that track the success of the deployments and ongoing implementation
Maintain, evolve, and promote the Interactions brand caller experience.
Remain abreast of industry progress in delivering natural language voice applications.
Consultative role in opportunity assessment and planning engagements with prospective clients during pre-sales engagements
Initial design of applications and ongoing design oversight/ownership including: Caller experience, Usability, VUI Design, Speech integration, and Optimization
Design leadership and contribution to continuous improvement and optimization to drive obtainment of business case metrics and improvement of KPI?s.
Facilitate improved documentation of application designs using artifacts that are consumable by both internal staff and client SMEs.
Re-design of existing applications as necessary to enhance user experience and to incorporate new capabilities such as ASR, SMS, etc.
Develop metrics that track the success of the deployments and ongoing implementation and that demonstrate how we are adding value for the client.
Design and delivery of application vision clips.
Coaching of voice talent to align with design elements.
Excellent writing ability
5+ years of relevant experience
Travel as required for design. Engagement with clients during contracting phase, project kick-off, and design reviews. Estimated to be 10-20%.
The opportunity to work for Interactions will allow you to be a part of something that is changing the world of phone and web self-service. We pride ourselves on extraordinary service and performance for our impressive list of clients.
||Franklin, MA |