Service Associate InstaMed Communications
InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed?s mission is to transform the healthcare payment process for healthcare providers, payers and patients so that their payment experience is simple, reliable, secure and convenient. InstaMed?s solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. InstaMed is institutionally funded with operations in Center City Philadelphia and Southern California. We are seeking motivated candidates to join our dynamic and growing company.
The Tier 1 Service Associate must be technologically savvy with experience and/or coursework in basic computer programming. The Service Associate will be responsible for resolution of customer issues related to InstaMed?s platform for healthcare and financial transactions. The Service Associate is required to manage customers? expectations and experiences in a way that results in high customer satisfaction. This position will maintain frequent voice and email contact with customers and business partners.
Specific Job Responsibilities Include:
Answer phone calls and emails from customers in a professional and courteous manner
Resolve customer issues in an effective and expedient manner
Create and maintain case documentation in InstaMed?s CRM for open customer incidents, including a complete description of the problem, what actions have been taken, customer impact and next steps
Perform root-cause analysis, develop logical conclusions and suggest appropriate workarounds
Manage escalation of incidents within Customer Service and to other departments
Specific Job Skills Include:
Sound judgment in setting customer expectations and managing sensitive customer situations
Excellent organizational skills in managing timelines of customer issue resolution
Excellent written and verbal communication skills
Strong ability to acquire and apply new technical and industry knowledge quickly
Strong ability to understand InstaMed?s platform and solutions
Strong ability to effectively communicate technical information to end users
The Service Associate position is an entry level position
Internship or other professional experience in a customer-facing position with a software or other technology-based company preferred
Relevant work experience or coursework in computer programing or database design preferred
Knowledge of healthcare or financial applications is preferred
Minimum 3.3 GPA
Reputation and Integrity: The candidate will be subject to a criminal and financial background check. Additionally, strong business and personal references are requested.
High-Growth Environment: The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator.
We offer a competitive salary and stock option compensation package. Health benefits include medical, dental, company contributions to a Health Savings Account, Long-Term Disability, Life Insurance and 401(k). Salary history and experience will be considered.
||1880 John F Kennedy Boulevard |
Philadelphia, PA 19102