Service Assurance Technician III/IV Cloud Firewall/Hosted Voice Integra Telecom
THIS JOB HAS EXPIRED DescriptionSupport existing and new customers by serving as primary technical support for all customer repair issues with a focus on firewall support, management, security analysis, and alert triage. Provides qualitative technical service assurance support to internal and external customers and external LEC including electronic trouble ticket entry and escalations. Responsible for service assurance for network connectivity and troubleshooting. Implements and manages firewall services and VPN devices as hosted services for customers.
RequirementsMin Required Skills:
?AA degree in a technical or related field or equivalent in training and experience.
? Experience performing as a telecommunications Central Office Technician or related function
?Experience supporting hosted security service products such as Firewall and VPN
?Demonstrated electronics or telephone switching experience.
?Working knowledge of test equipment including voltmeters.
?Exposure to and/or knowledge of cable color-coding and methods for bonding and cleaning cables.
?Effective customer service and verbal communication skills.
?Strong dexterity and hand-eye coordination.
?Read, interpret and follow complex maps, diagrams and schematics.
?Working knowledge of data equipment including routers, DSLAMs, PSAX ATM aggregators along with familiarity with Frame Relay, ATM and VoIP networking.
?Working knowledge of transport equipment and services e.g. M1/3 multiplexing, HDSL-II, Cisco Cerent, Fujitsu, White Rock, sonet equipment and Tellabs/Lucent/Alcatel DACs equipment.
?Requires regular availability for on-call support.
?CCSA and/or SNPA certifications.
?Knowledge of Lucent 5E, Siemens EWSD, and Nortel DMS switching platforms and Centrex translations.
?Years of experience as a telecommunications Central Office Technician or related function.
||Denver, CO |
THIS JOB HAS EXPIRED