Service center executive onefinestay
THIS JOB HAS EXPIRED Big hitter
At onefinestay we feel like we?re winning: it?s baseball, and in record time we?ve hit an astounding number of home runs. Now we want to grow the team that spends their time talking about onefinestay with potential guests and hosts 24 hours a day, seven days a week. So are you a peppy, charming, efficient all-rounder, ready to step up to the plate as a service center executive?
For many who come to London and New York, particularly families, accommodation is one of the biggest things they?ll be buying in a while. We offer them a new and compelling alternative to the same old, sterile hotel rooms. As you can imagine, we get asked all sorts of questions, at all hours, and we pride ourselves on responding to each one individually, punctually, and conscientiously.
Phone calls will come thick and fast ? some will be softies, just wanting to find out about onefinestay, or warming themselves up for a potential booking next season. Others will be pitching hard ? corporate guests or big families ready to book, they?re the ones who need passing to the guest sales team (colleagues you?ll work closely with).
On top of that, you?ll face curve balls from potential hosts who want to list their home, sliders from current members, and even the occasional boomerang. People all over the world are excited by onefinestay, so you?ll be comfortable and confident dealing with a diverse range of inquisitive people. It?ll be your job to make sure each interaction is enjoyable as well as informative: no fly balls and no strike outs.
Please note this role involves working shifts.
Answering phone and email enquiries which all require an individual response
Liaising with other teams in the business to ensure every booking runs smoothly
Talking to our members: these are their homes and you will have to communicate with them and be sensitive to their requests as well
Processing payments, cancellations and refunds
Desired experience and skills
There?s a lot of talking, to a lot of different people. So you?ll need to like it, and be good at it
A confident, reassuring and charming phone manner, and ability to build rapport with people quickly and effectively
Excellent written communication skills. Your emails will have to be friendly, helpful and precise
A good knowledge of New York, and an interest in discovering the city and being able to talk confidently and inspirationally about it with people who may know very little about the place
A knowledge of London would be a bonus
A good degree is required along with strong communication skills, charm, confidence, and empathy
Basic, but accurate, maths skills. Alarm bells need to start ringing in your head if something is wrong as we cannot misquote. Ever
Two years? minimum previous customer service experience
Previous travel industry experience a plus
You?ll need to really care about people, not just because you love onefinestay, but because you?re interested in our guests and have a strong ability to empathise with them
Excellent customer service skills
A quick learner
Comfortable working in a team
Great attention to detail
Able to thrive in a high pressure environment
||New York, NY |
THIS JOB HAS EXPIRED