Service Control Analyst Axiom Law
THIS JOB HAS EXPIRED Axiom, a revolution in the legal industry and one of the nation?s fastest growing private companies, is seeking an Analyst, Service Control, for Axiom Managed Services based in New York, Houston, Chicago or Belfast.
Who We Are
Founded in 2000, Axiom saw the need to rethink the way legal services were delivered. Today, Axiom comprises a team of 1,000 across 11 client service offices and 4 delivery centers on 3 continents and has grown at 50%+ CAGR since inception. Axiom serves nearly half of the F100, and has 90% client retention. Our clients include Cisco, Google, Honeywell, NBC, Avon, Yahoo! and many of the world?s largest financial institutions.
Driving much of this growth is Axiom?s Managed Services division ? a recognized pioneer in delivering Managed Legal Solutions. The Legal and Compliance industries have historically lacked a delivery model that integrates both legal know-how and operational excellence. In-house departments tend to be sub-scale, law firms lack process DNA, and traditional BPO providers lack legal know-how. Axiom?s process and technology driven model delivers legal and compliance processes with tighter risk management, better service, and lower cost.
In recognition of the above, The Financial Times? 2012 Innovative Lawyers Report recognized Axiom as the leader in ?The Business of Law? and ?The Most Innovative Firm in Corporate Strategy.? Axiom?s unique approach has also been recognized by The New York Times, The Wall Street Journal, Bloomberg BusinessWeek, Forbes, and BBC. For more information, please visit our website, www.axiomlaw.com.
What we?re looking for
The Analyst, Service Control will be a single point of contact globally for managing all the logistical components of launching new Projects and Outsourcing engagements at Axiom and will play a critical role in the creation of operational efficiencies and the reduction of operational risk across our global delivery network through new technologies and effective facilitation of our processes.
In particular, the Analyst, Service Control will:
Be the single point of contact globally for project managing the logistical components of launching new Projects and Outsourcing engagements (e.g., IT and financial systems set ups, facilities, physical IT (computers, phones, etc.)) to ensure each project team is set up for success
Manage resource assignments and allocations across our global delivery network
Facilitate the consistent application and adherence to processes that reduce operational risk
Recommend, architect, and implement process improvements and new technologies for knowledge management, learning management, and internal service requests
Manage internal change request queues to ensure internal service level agreements are met
Manage ongoing information security compliance/certification activities at all of our delivery centers globally
Support continuous improvement agenda based on information gathered from various processes
Participate in other internal initiatives and adventures as we continue to expand our global footprint
Our ideal candidate:
A self-starter who enjoys the challenge of creating an iron-clad and scalable delivery infrastructure, purpose-built to reduce operational risk in an environment that is growing and expanding daily.
Balances being a creative problem solver with a discipline for process and adherence to the same
Comfortable working across various internal functions ? e.g., IT, Finance, HR, delivery, etc. ? within the organization
Applies a project management mindset to his or her work: Understands the goal and develops a plan for how to get there
Challenges the status quo and constructively dissents by pairing questions with recommendations
Finds excitement in exploring opportunities to introduce technology to our operations
Has a keen eye for detail but understands the big picture and can communicate both
Is someone others can depend on and with whom they will enjoy working
Experience & Qualifications
0 to 2 years of work experience; recent graduates are encouraged to apply
Understanding of Project Management methodologies
Proficiency with the Microsoft Office suite (including PowerPoint, Excel, and Visio). MS Project experience preferred.
Outstanding communication, organization, and multi-tasking skills
Thrives in both individual and collaborative team environments
Knowledge of Risk Management Concepts helpful
High aptitude for learning and working with new technologies
Organizational fit for the Axiom culture; that is, exhibits the core values of Irresistible, Fresh, Committed, & Thoughtful
Legally eligible to work in the country in which the position is located
Bachelor?s degree required
||Chicago, IL |
THIS JOB HAS EXPIRED