Service Delivery Manager Acquia
THIS JOB HAS EXPIRED
Service Delivery Manager
Acquia is looking for a full-time Service Delivery Manager to oversee several web maintenance and enhancement projects leveraging the fast growing open-source project, Drupal.
The ideal candidate is a self-starter and team player who is passionate about open-source, web development, and has a relentless desire to deliver the highest level of client satisfaction. Experience running large-scale web development and support projects, particularly in an on-going full lifecycle mode. Experience managing an eco-system including partner, internal, and client staff in the global delivery of large-scale application development efforts is a must. Candidates will have a strong sense of methodology (agile, waterfall, etc), prioritization and team management, metrics reporting and perspective on best practice and thought-leadership in the delivery of solutions. To be successful in the role candidates must have a robust attention to detail, and an ability to negotiate mutually successful outcomes, while driving budget, margin, revenue forecasts, project quality, and on time delivery of solutions to Acquia?s highest profile clients.
The Manager will:
Be hands on project managers with experience managing distributed and complex project teams
Oversee a portfolio of projects that include on-going application development and maintenance efforts, driving process, quality, and velocity to achieve client success
Manage a book of business (projects) with focus on budget, adherence to margin targets, rate realization, SLAs and client satisfaction
Negotiate with partners on the scoping, pricing, methodology and delivery of approach for subcontracted engagements
Engage with sales to lead the scoping and sizing of application development projects using the Acquia sizing methodology
Work with the Acquia regional delivery leads and the sales teams to negotiate solutions options, and the scope of engagements
Manage the day-to-day delivery of engagements inclusive of partner progress tracking, risk mitigation, issue tracking, change management, and escalations
Track and report weekly on project budget, margin, team utilization, SLAs and % complete
Advocate for client success on engagements with a focus on team harmony and execution, and adherence to Acquia metrics and revenue goals
Build deep client trust in Acquia?s delivery process and team, with an emphasis on proactive expectation setting and change management
Ability to negotiate mutually agreeable outcomes in complex project scenarios with clients, partners and Acquia stakeholders
Experience defining and delivering large scale (multi-million dollar) engagements
Experience in an oversight capacity for on-going application development and maintenance efforts
Familiarity/experience with Drupal and web development technologies is desirable.
Strong understanding of and experience in managing complex project financials including tracking forecast, actuals, and revenue targets
Excellent client and partner relationship management skills
Project Management and methodology exposure (waterfall, agile, scrum)
Statement of work development
6 + years managing large scale ($1M+) web development projects in a digital agency setting or development / maintenance environment.
Must be a self-starter that thrives in a fast-paced work environment
Bachelors and or Masters degree in computer science or a related field
Excellent written and verbal communication skills
Experience with CMS technologies, especially Drupal and/or open-source is a plus
PMI Certification is a plus
Scrum Certification is a plus
||Burlington, MA |
THIS JOB HAS EXPIRED
We are a new software company that will provide value-added software products and services for the Drupal social publishing system
Shipping Product Investors: NEA
, North Bridge Venture Partners
, O'Reilly Alphatech Ventures
, Sigma Partners All Jobs: at Acquia
|Headquarters:||150 Presidential Way|
Woburn, MA 01801
|Company Profile:||With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.|
Support Acquia with Social Media services