Service Desk Agent Alert Logic
THIS JOB HAS EXPIRED
Based in Houston, TX, Alert Logic is searching for several Service Desk Agents to join our office in the Galleria area of Houston, TX. The successful candidate will be equipped to take ownership of independent tasks and work in a fast paced agile environment with minimal supervision. The SD Agents will work closely with all other departments in order to effectively resolve incidents, answer requests and route and escalate tickets throughout the organization and will play a critical role in our customer?s satisfaction.Alert Logic is a leading provider of on-demand compliance and security solutions. Our threat, log and IT compliance management solutions run as a Software-as-a-Service, and are cost-effective, easily deployed, and easily maintained. Customers can protect their networks and comply with policies and regulations with no maintenance needed on their part as services are delivered ?in-cloud?, without the need to work onsite to deploy, configure, tune, maintain or upgrade. We pride ourselves on offering efficient, no-hassle, reliable network security and compliance solutions and continually exceeding customer expectations.
Primary Responsibilities:
?Fully document customer and user incidents and requests
?Serve as the single Point of Contact for all Service Delivery support issues
?Stay current on Alert Logic?s products and services in order to resolve incidents
?Work with other departments to communicate customer issues
?Issue requests on the customer?s behalf and track progress
?Provide udders with configuration assistance
?Assist customers with web interface configuration
?Communicate with customers the status of their request
?Must have flexible working hours to accommodate a 24X7 environment
Required Skills:
?3 years of technical support experience
?In-depth knowledge of Windows OS
?User level experience with Linux OS
?Good understanding of networking
?Strong problem-solving skills
?Strong 2-way communication and customer service skills
?Strong English-language written and spoken capably
?Able to touch-type
Desired Skills:
?Understanding of syslog
?Understanding of Windows logging
?Detailed experience in Salesforce.com or other Incident management systems
?Firm grasp of networking security concepts
?CCNA, MTA, MCTS, ITIL Foundations
Alert Logic offers an exceptional company culture with a group that works hard and has fun. We are looking for someone with a passion for technology, a drive for continual learning and the love of solving problems.
| Location: | 1776 Yorktown Seventh Floor Houston, TX 77056 United States |
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THIS JOB HAS EXPIRED
Alert Logic
Alert Logic's on-demand solutions provide the easiest way to secure networks and comply with policies and regulations by enabling our customers to detect threats, eliminate vulnerabilities, and manage log data.Investors: Access Venture Partners, DFJ Mercury, Draper Fisher Jurvetson, Hunt Ventures/Hunt BioVentures, OCA Ventures, Updata Partners
All Jobs: at Alert Logic
| Web Site: | www.alertlogic.com |
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| Headquarters: | 1776 Yorktown Seventh Floor Houston, TX 77056 United States |
| Year Founded: | 2002 |
| Industry: | Software |
| Alert Logic is the industry's leading provider of on-demand IT compliance and security solutions. Our solutions provide mid-sized organizations with the easiest way to secure networks and comply with policies and regulations. Our on-demand platform utilizes software-as-a-service to deliver the benefits of rapid deployment, zero maintenance, and no upfront capital costs. As a result, Alert Logic customers benefit from easy and affordable network security and compliance. Headquartered in Houston, Texas, Alert Logic is changing the way IT compliance and security solutions are designed, delivered, and utilized. |
