Service Desk Support Technician MedSynergies
THIS JOB HAS EXPIRED Tracking Code
Under direct supervision, provides support to end users on a variety of issues to identify, research, and resolve technical problems.
Provide support to solve non-routine technical issues through discussion with customers.
Handle escalated Tier I problems.
Perform root-cause analysis to prevent future problems/issues.
Perform installation, modification and relocation of hardware and software systems.
Recommend systems modifications to reduce user problems.
Updates users as to case status, next steps and expected completion.
Document, track and monitor the problem to ensure a timely resolution.
Manage smaller IT projects from start to finish.
Perform other duties as assigned.
TCP/IP and Networking experience
All Microsoft Windows desktop OS
Familiarity with setting up mobile devices. IOS and Android.
Hardware troubleshooting experience
Inventory management experience
NICE TO HAVE:
Minor system administration experience
Cisco telephone experience
Dell and HP hardware experience
Print server experience
Multi-function device experience
Scanning troubleshooting (twain ISIS)
Documentation of procedures.
Imaging (ghost WIA, Imagex, Microsoft deployment)
Remote access software experience
Whole drive and external device Encryption
Cell phone support and mobile devices (tablets and air cards)
Citrix shadowing and remote support
Healthcare Applications like PMS and EMR software
Ability to work independently and hit the ground running
Effective organizational skills
Some minor travel, but very sporadic for a few local DFW clients.
Irving, Texas, United States
||1255 Corporate Drive |
Irving, TX 75038
THIS JOB HAS EXPIRED