Service Engineer AvePoint

The Company:
AvePoint Public Sector, Inc. which is headquartered in Arlington, VA, is an independently operated, wholly-owned subsidiary of AvePoint, Inc. Founded in 2001, AvePoint is the world's largest provider of enterprise-class governance and infrastructure management solutions for Microsoft® SharePoint®. With its flagship solution, the DocAve Software Platform, AvePoint Public Sector works extensively with customers in every branch of the U.S. Armed Forces, Federal Civilian and Intelligence agencies, as well as State and Local Government to meet their mission-critical business objectives utilizing SharePoint.
The Job:
Service Engineers are technical specialists pivotal in the delivery of our services catalog remotely and on-site. Our professional services include software implementation, migration services, and turn-key training solutions for our products. Ideal candidates should have a solid technical background, and experience in enterprise software roll-outs and deployments. Technical candidates should be ready to join a passionate team and company working with relevant, cutting-edge software technologies, and enterprise infrastructures and deployments.
Responsibilities:

• Become an expert of AvePoint's product offerings and the implementation process
• Install, configure, and implement AvePoint products in complex enterprise infrastructures to fulfill customers' requirements
• Provide validation and readiness of AvePoint products against technical and business requirements
• Compile technical documentation of projects and implementations as well as service deliverables
• Implement proposed technical strategies and solutions to satisfy customers' business needs
• Act as an internal servicing team for various technical projects
• Further internal-QA and Scenario testing with virtualized infrastructures and technologies
• Deliver training sessions to customers through web-based conferences or onsite at customer's location
• Effectively and accurately set client expectations and deliverables
• Play an ad-hoc technical resource to provide technical support, product demonstration, and/or solution consultation

Qualifications:

• BA/BS Degree (Computer Science/Engineering majors preferred) with 2 to 3 years of work experience preferred
• Excellent written/verbal communication and presentation skills
• Aptitude to provide a high level of customer service
• Capability to work individually and within a highly collaborative team setting
• Willingness to learn and adapt in a fast paced environment
• Ability to travel domestically 40-65%, dependent on projects and customer's deployment cycles (overnight travel will be required)
• Active Security Clearance is preferred

Knowledge in the following area:

• Different versions of Microsoft SharePoint architecture, components, and configuration
• Enterprise software implementation and current software protocols and Internet standards
• Installation, configuration, maintenance and troubleshooting a Windows Server 2000/2003/2008 and cluster Server, IIS, and relational SQL server and the understanding how these software components integrate with SharePoint
• TCP/IP, DNS, Active Directory, SMTP, and DHCP technologies
• Experience working with virtual machine software, environment, and sandbox environments
• Performing production updates in a 24/7 environment
• Testing, flowchart, and data mapping tools and procedures
• Drafting and documenting technical procedures and protocols for training material and/or architectural documents
• Writing and reviewing SOW's for service engineering

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