Service Operations Coordinator Courion
THIS JOB HAS EXPIRED To help us extend out lead in the Identity Management market, Courion is seeking a Service Operations Coordinator will be primarily responsible for support of the professional services and education team by administering the ERP application (project tracking for time, deliverables, and capacity planning) as well as managing the contract process for statements of work and delivery of the company?s software license keys. Assists the team with the utilization and support of sales tools and ensures that data quality meets current company standards and requirements. The provision of these services will be in an effective and efficient manner to ensure that the Company?s financial obligations are accurate and met timely.
Administration of the FinancialForce Professional Services Automation application for user profiles, project setup, customer invoicing, management reporting, and user training.
Develop process, policies, and procedures, identifying ways to streamline and support services to improve day-to-day operations.
Ensure compliance with all processes, policies, and procedures.
Manage statement of work contract logistics by coordinating approvals and the setup of projects.
Validate partner and company travel expenses against applicable policies and prepare for customer invoicing.
Analyze project time and invoicing with the finance and accounting group to reconcile variances and accounts.
Timely software license key and customer facing fulfillment letter generation.
Oversee course requests and logistics ? printing / copying materials, prepping the training room, course-sign in sheets completion, printing individual certificates.
Other projects and tasks as assigned.
Associate?s Degree or higher in a business related field.
Four plus years of service operations experience preferably in a high technology software and professional services environment in customer facing roles.
Excellent interpersonal skills and a customer service orientation.
High energy with the ability to work without appreciable direction.
Effective verbal and written communication skills.
Attention to detail and high level of accuracy.
Proficient with the Microsoft Office Suite.
Solid familiarity with ERP/CRM systems.
FinancialForce PSA experience a plus.
||1881 Worcester Road |
Framingham, MA 01701
THIS JOB HAS EXPIRED