Service Operations Engineer TripIt
THIS JOB HAS EXPIRED
Concur (NASDAQ: CNQR) is the leading provider of travel and expense management solutions. As a Software-as-a-Service (SaaS) provider, Concur?s easy-to-use Web-based and mobile solutions help companies and their employees control costs and save time. By driving innovation in the travel and expense industry, Concur is on a mission to create The Perfect Business Trip for both the individual traveler and enterprise organizations. In 2011, Forbes ranked Concur the #1 Most Innovative Growth Company. Powering evolution in travel technology, the Concur Connect platform enables the entire travel and expense ecosystem of customers, suppliers and solution partners to access and extend Concur?s T&E cloud. Concur is trusted by thousands of companies in more than 100 countries and reaches millions of employees worldwide.
TripIt, a Webby award-winning travel service from Concur, Inc. (NASDAQ: CNQR), helps people organize and share their travel plans no matter where they book. Travelers simply forward their travel confirmation emails from over 3,000 sites. TripIt automatically creates a master itinerary that combines all their travel plans in one spot. With TripIt, it?s easy to share and collaborate on trips with friends and colleagues. TripIt is also an open itinerary platform with an API that works with a growing ecosystem of over a thousand partners including Google, LinkedIn, American Express, Hotwire, Avis, BCD Travel, and Microsoft to name a few. TripIt Pro is a premium service for frequent travelers that automatically monitors travel itineraries providing mobile alerts, alternate flight options, frequent traveler program tracking, flight refund tracking and notification, and automated trip sharing. Learn more at www.tripit.com.
TripIt is seeking a dedicated and motivated individual to fill the role of Service Manager supporting the TripIt business unit (www.tripit.com). This is a senior level position in a fast-paced, high-profile startup environment. This position calls for a professional yet energetic team player who can also work independently. You must have passion for delighting customers and solving their problems; the communication skills to clearly and concisely respond to customer inquiries; and a passion for technology with an enthusiasm for product advancement. This is a small and highly leveraged team where self-motivation and efficiency are key.
The Service Manager is responsible for day-to-day stability and performance of one of the largest, fastest growing SaaS sites in the world.
Responsible for maintaining and improving service uptime and cost of ownership.
The successful candidate will be technical, analytical, and have experience managing technical teams.
Must possess the ability to quickly learn current systems, tools and data to measure performance.
Capacity Planning skills that include envision, scope, and design of future systems.
Demonstrate communication and coordination skills with internal service providers to ensure the infrastructure meets the requirements of the site.
Manage outside vendors to identify and resolve issues with their products.
A minimum of 5-6 years experience managing an operations organization in a 24x7 global infrastructure as well as a record of individual technical achievement
Experience in Core technologies in use (or equivalent and transferable experience)
Puppet Labs Automation
Virtualization (OpenVZ, ESX, Hyper-V)
NGINIX required Tomcat, IIS, NGINX
MySQL (Percona), Hadoop
F5 Load Balancer
A natural team leader who can motivate and encourage personal advancement
Excellent project management skills and the ability to work in a fast-paced and hectic work environment
Capable of technical deep-dives into code, networking, systems and storage
Capable of leading a discussion with executive management
Demonstrated experience in network and large scale SaaS systems troubleshooting and maintenance practices
BS in Computer Science or equivalent experience preferred
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity
Concur is an Equal Opportunity Employer and applies this policy to all applicants and employees. We are committed to hiring and valuing a global diverse work team. (M/F/D/V)
Concur is a dynamic, growing and fast-paced organization. As such, successful employees are able to work in a fast-paced environment, managing multiple priorities often times under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, Concur offers flexibility as to the specific working hours that may be required or available depending on your role.
Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solve to our core value of ?Leadership through innovation in everything we do?. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for a majority of opportunities with Concur.
Confidentiality and our core value ?Personal and corporate integrity? are critical components being that Concur is a publicly traded company and working towards building a great, enduring company.
||444 De Haro Street |
San Francisco, CA 94107
THIS JOB HAS EXPIRED