Services Alliances Manager Guidewire Software
THIS JOB HAS EXPIRED
Services Alliance Manager
Guidewire Software (NYSE EURO: GWRE) builds software for the Property & Casualty insurance industry that is a modern core system for P/C carriers. Our products drive the core business systems of major insurance carriers globally that impact millions of consumers' and companies' lives. Our relationships, with both partners and customers, are a cornerstone to our success. In line with that commitment, we desire a Services Alliance Manager to take our relationships with our Partners and Alliance communities operationally to the next level. Our partner community includes PartnerConnect partners who deliver consulting solutions to our joint customers and technology partners who assist us with add-on products to augment our software.
Do you value integrity in what you do?
We strive for integrity in all that we do: truthful relationships with customers, prospective customers, partners, investors, and each other. As we grow, our commitment to integrity has only increased.
Are you dedicated to rationality in your dealings with your colleagues, Services Alliances and Partners, and other departments?
We prize clear, rational and collaborative communications on our projects that is plainly based on logic, total commitment to quality, and to making decisions based on factual evidence. A key success factor for the Services Alliance Manager is the ability to develop, nurture, and coordinate cross-functional teams at Guidewire internally in Sales, Marketing, Services, Training and Alliances, and to be a single point of focus to manage the Partner or Alliance relationship. To that end, you should have the ability to have a clear vision of a working operating model for us to engage our Alliances and Partners with the functions and service level expectations on each engagement, and to cross-pollinate each department with this vision.
Do you want a team that is comprised of professional equals with a minimum of hierarchy?
As a successful Services Alliance Manager, you will be well-versed and knowledgeable about Guidewire Services' value proposition, offerings, and messaging. You will cross levels and roles to maintain qualification criteria for current Partners during implementation engagements. From an objective perspective, you will review prospective Partners against qualification criteria and gauge their ability to contribute to Guidewire's go-to-market activities. On the team, your success to establish rules of engagement and governance between Guidewire Services and Partner teams will let you remove hierarchy and keep our vision in line at all times: 100% Customer Project Success. To be successful you enable services' Alliances and Partners to engage effectively with Guidewire prospects by driving partner education, training, sales enablement, and joint marketing programs.
So what will I be doing?
As mentioned above, you will first learn all of the fundamentals of our Guidewire Services' value proposition, offerings, and messaging. As Services projects start, you will ensure that all parties and departments are in dialogue, have a clear vision of a win-win engagement, understand their role in the implementation engagement, and can work in tandem to ensure customer success. In evaluating Partners and Alliances' future suitability you will catalog and recommend Partners based on their product expertise profile, recommending training paths across the Consultant roles, Guidewire products and geographies. You ensure that Partner resources meet or exceed training / certification expectations in parallel or ahead of project demand. As a resourcing expert, you will understand Partners' overall trained/certified personnel who will be available for upcoming projects and communicate with the Partner or Alliance stakeholder to confirm they are earmarked for those engagements. In supporting our Services and Field Sales teams internally, you will provide monthly updates on Alliance and Partners implementation capacity.
What about Quality?
Guidewire is committed to 100% Customer Implementation success so you will also monitor the success of Partner or Alliance â€" led projects through the project lifecycle through established milestone checkpoints. You will regularly initiate Customer Satisfaction Surveys to inform the team of opportunities for improved communications, training opportunities, or successful best of class stories.
How will you contribute to the success of the program?
Part of our commitment to growing the Partner and Alliance relationship is to provide regular updates on Partner/Alliance training/certification completion, project progress, revenue impacts, and other metrics. This long view serves as a compass to be value added to our Partners and Alliances to ensure we enable them to succeed in tandem with us. As an expert Services Alliance Manager, you should inform us on trends and potential improvements within our Partner management processes and help to proactively communicate our upcoming Guidewire services offerings, potential impact to Partners and Alliances. You will keep a close eye to align relationships within all levels at Guidewire and the partner ecosystem to drive growth. You will be the voice of the Partners and Alliances internally during quarterly business reviews, planning sessions, and other strategy sessions giving them an internal advocate to foster their success. You will help integrate the partner's vision and strategy with Guidewire's vision and strategy to grow and sustain mutually profitable revenue. In this way, you should help foster partner's self-sufficiency via process improvements, tools awareness/training and development of repeatable methodology.
Our hiring is as methodical, rational and stringent as our development standardsâ€¦ To be considered you should have experience in the following:
- 8+ years of experience in enterprise software business with a track record of Services Alliance and Partner relationship management
- 3+ years of experiencing leading complex projects throughout the entire project lifecycle with a deep understanding of project financials, performance indicators, and financial strategies that represent successful engagements operationally
- 3+ years of experience establishing and managing strategic alliance relationships demonstrated by building influential relationships, collaboration techniques, and cross-functional internal teams to meet goals with demonstrated expertise in communications to influence and establish relationships
- Visible results of goal alignment between partners and alliances and internal teams to create a line of sight between own and partners objectives for all projects
- Consulting project experience at a systems integrator or a software company with a professional services division.
- Global / international experience â€" roles/activities beyond the US only.
- Located in the SF Bay area or location near a Guidewire office and/or major airport.
- Responsive, self-motivated, professional, enthusiastic, team-oriented, and ethical character traits
- Exceptional communication, organization, and prioritization skills
- Experience defining/refining processes and driving improvements throughout a rapidly growing organization
- Willingness to travel up to 20%
What's in it for me otherwise?
We know that people work based on incentives so we have an exceptional and rational compensation policy. We pay base, performance incentives, and restricted stock units. Now that we are a public company, you can not only participate in profit sharing but in the equity distribution of our mutual outcome.
As a team, our mission is to provide distinguished consulting and support services to prospects, partners, and customers which result in 100 percent reference-able customers which guides us in all that we do. Guidewire has pursued one mission from its founding as a company in 2001: to be the pre-eminent provider of next-generation core systems -- policy, claims, and billing -- to the global property-casualty (general) industry. All of our employees understand that we serve only one industry and strive to solve one problem: to enable insurance carriers to migrate completely from legacy systems to a modern core system platform. We have recruited extensively among experts in the industry to ensure that we learn from veterans of insurance system design and implementation.
Today, insurance experience is pervasive throughout the Guidewire organization, especially in our Product Management and Implementation Services groups. The company is headquartered in San Mateo, California, US with offices in London, Paris, Munich, Sydney, Toronto, Tokyo, Hong Kong, and now, Dublin. Guidewire is owned by its employees and is also publicly traded on the NYSE EURO under the call sign GWRE.
||United States, PA |
THIS JOB HAS EXPIRED
As the number one provider of enterprise software applications to the property and casualty insurance industry, we beat our competitors (Accenture, SAP, and others) 9 times out of 10. Guidewire is an award-winning company both within the insurance industry and in the software technology space. Given our success and increasing demand for our products domestically and internationally, we continue to experience double-digit revenue growth. Guidewire has offices throughout the world, including in London, Munich, Paris, Sydney, Tokyo, Toronto, Hong Kong, and the United States.
Profitable Investors: Battery Ventures
, Bay Partners
, U.S. Venture Partners All Jobs: at Guidewire Software
|Headquarters:||2211 Bridgepointe Parkway, Ste 200|
San Mateo, CA 94404
|Company Profile:||Guidewire Software is a profitable, privately held, and VC-backed enterprise software product development company that exclusively serves the 1.5 trillion dollar property and casualty insurance industry. Our products enable companies such as GEICO, Liberty Mutual, and Amica to efficiently run their high volume core operations, including underwriting, policy administration, claims, and billing.
Our success can be directly attributed to the bright and extremely talented employees who make it all happen. If you are looking for an opportunity where your talents will not only be recognized and leveraged but also challenged, at a company that is grabbing significant market share in a 1.5 trillion dollar industry, then Guidewire is the place for you. We have an extremely low-turnover organization and 100 percent customer referenceability.
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