Services Coordinator Proofpoint
THIS JOB HAS EXPIRED Description
Proofpoint is seeking a highly organized individual to join the Professional Services team. As Services Coordinator, you will be responsible for logistics and coordination of resources and projects for the department. The ideal candidate will have strong organizational skills and high attention to detail, the ability to manage the dynamic schedules of customers and team members, great people skills in communicating with customers? technical staff and managers to represent the company. This is an excellent opportunity for a bright, enthusiastic individual to learn the inner workings of a growing Professional Services organization.
Be the first point of contact for customers who have purchased Professional Services from Proofpoint
Coordinate with consultants and customers to schedule Professional Services engagements
Maintain the overall Professional Services team schedule to balance timely customer responses and consultant utilization
Administer time tracking software (OpenAir) to ensure proper tracking, communications, and scheduling of engagements
Coordinate logistics for travel, shipping
Track Professional Services equipment resources
Manage customer satisfaction survey program
Standard and ad hoc reporting of key departmental metrics
Maintain operational procedures wiki and perform regular case and schedule reviews to ensure policies are being followed.
2-year college degree (4 year preferred) and 3+ years work experience in administrative, order management, or customer support, or combination of education and experience
Superior customer service skills for both internal and external customers
Excellent written and oral communication skills
Advanced Excel skills including scenarios, modeling, and pivot tables
Strong PC skills with other Windows applications as well (PowerPoint, MS Word, etc.)
Superior time management, organization, and prioritization skills, with relentless attention to detail
Knowledge of web conferencing applications, such as WebEx
Previous experience working in an administrative function supporting a Sales or Professional Services organization preferred
Basic knowledge of financials, pricing, contracts, revenue recognition and Sarbanes-Oxley (SOX)
Self-starter, entrepreneurial approach
Strong focus on results and quality
Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint was funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures before going public earlier this year.
Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
||892 Ross Drive |
Sunnyvale, CA 94089
THIS JOB HAS EXPIRED