SOC Engineer MegaPath Networks
THIS JOB HAS EXPIRED Division : Technology & Operations
Location : Seattle WA US 98101
Job Type : Full Time
Job Description :
SOC Engineer - Seattle, WA
MegaPath is the largest privately held, facilities-based Managed Services LEC in the US. We provide next-generation Hosted Voice, Cloud, Private Networking and Managed Security Service solutions to businesses nationwide. With growth in mind, we are hiring exceptional people.
The Megapath (SSL VPN) SOC monitors and supports mission critical network devices using real time alarming of network faults, analysis, notification, trending of faults and escalation.
A successful candidate will be accountable for working in conjunction with customers, as well as vendors, to troubleshoot applications and services connecting through an SSL VPN gateway. Will work with management and operations to help improve workflows, processes/procedures and document them. Understanding the nature of a 24x7x365 and a SLA business and the issues surrounding urgency; is critical in this position.
ESSENTIAL FUNCTIONS / RESPONSIBILITIES:
Responsible for resolving and assisting in the resolution of issues escalated by Customer Security Administrators (CSA) and Customer Service Engineer.
Accountable for working in conjunction with customers, as well as vendors, to troubleshoot applications and services connecting through an SSL VPN gateway.
Ensures timely manner of meeting client Service Level Agreements in terms of uptime, change requests, and troubleshooting.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Solid understanding of UNIX and UNIX variants (Solaris, Linux, FreeBSD,etc)
Strong understanding of various internet protocols and technologies (TCP/IP, FTP, SSH, LDAP, AD, HTTP, SSL, VPN, PKI, SNMP, SMTP, IMAP, SMB, RADIUS, etc.).
Shell scripting (KSH, BASH, CSH, PERL, PYTHON) highly desirable.
Experience in remote LAN access and authentication products such as LDAP, Active Directory and RADIUS.
Experience with network analysis tools such as Ethereal, tcpdump and snoop are important for the candidate's success in this position.
Ability to interpret, adapt, and apply processes and procedures.
Experience with production application and server support.
Ability to analyze, investigate and solve problems (i.e. Very strong troubleshooting skills).
Experience with CRM/trouble-ticket software, able to document troubleshooting tasks to effectively escalate or hand-off long term issues to team members.
Self motivated and able to work under minimal management/supervision.
Responsible; exhibits ?sense of ownership? to see customer issue until a resolution is achieved.
Flexible; the ability to manage/prioritize multiple tasks simultaneously.
Able/willing to work night shifts a plus.
EDUCATION AND EXPERIENCE:
A two-year degree, or equivalent networking and support experience is a must.
Leadership and escalation experience necessary.
MegaPath offers a full suite of benefits, including full medical, dental, and vision coverage; a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to MegaPath?s continued success.
If you want to make a difference with your performance and seek a new challenge, we encourage you to apply with MegaPath.
||Seattle, WA |
THIS JOB HAS EXPIRED