Social Media Coordinator Silvercar
THIS JOB HAS EXPIRED POSITION OVERVIEW
Grow, Engage and Support Silvercar's Social Media Community
We're a disruptive, growing startup that is reimaging the way you rent a car at the airport. We're looking for a high-energy individual who understands the power of Social Media and who will be passionate about using social media channels to build the Silvercar online community. As our Social Media Coordinator you will be responsible for creating content and real-time responses to customer comments with a goal to grow Silvercar?s social media presence in alignment with business strategy and brand.
The right person will be comfortable working in an "all hands on deck" environment, loves solving people problems and can thrive in a startup culture. You may also assist the marketing team with other marketing and promotional activities as needed.
Collaborate with cross-functional teams to execute marketing and communications plans that leverage the social media space.
Develop Silvercar's social channels, increasing user participation and interest.
Grow the business presence across social media channels and communities, including, but not limited to Twitter, Facebook, Pinterest, LinkedIn, YouTube and Instagram.
Leverage measurement tools to provide progress reports and mine insights, while continually finding ways to improve on those metrics through testing and new initiatives.
Assist with customer complaint resolution as it comes through the social channels, minimizing negative impact and turning potentially ?lost? customers into Silvercar evangelists.
Participate in/support other marketing, branding and promotional activities as necessary to support Silvercar?s sales and marketing objectives.
ACCOUNTABILITIES AND PERFORMANCE MEASURES
Growth of social channels
Report directly to the Marketing Manager
Works cooperatively with the customer support team and base management on responding to and publishing online customer feedback
Bachelor?s degree in business, marketing or a related field of study.
Experience with and demonstrated understanding of Facebook, Instagram, & Twitter, required. Additional familiarity with Pinterest, YouTube, Vimeo, Google+, Path and HootSuite, preferred.
At least 1 year of experience writing, editing and crafting content for the social media space, preferred.
Prior experience with customer service or customer support will also be considered.
Working knowledge and experience in executing social media initiatives and campaigns.
Knowledge of digital marketing current best practices
Excellent writing skills. Word-savvy and understanding of brand tone/voice.
Knowledge of brand management and creative campaign development.
Enjoys interacting with people online and resolving customer service/support-related issues.
Self-driven with superior organizational skills and high ownership.
ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS
Inside office environment
Frequent sitting, typing, computer use
Ability to communicate verbally and in writing
Ability to hear and see at normal levels
||Houston, TX |
THIS JOB HAS EXPIRED