Social Media & Customer Support Associate Craftsy
THIS JOB HAS EXPIRED Craftsy?s customer support is not your typical customer support position. We?re known for passionate, friendly and effective customer service. Each day we laugh, smile, and are inspired by the interactions with our passionate members. We are looking for someone who can engage with and strength the growing Craftsy community through our various social channels and internal community.
Here on the Craftsy support team, it's easy to over hear phrases like "I'm so glad you called today" and "oh, we love to hear that." We are looking for someone who is upbeat, collaborative, and willing to go above and beyond to help Craftsy members and future members, have the best experience possible.
As social media and community support associate, you will handle communications with our fans and Craftsy members via social channels including, but not limited to our various Facebook pages, Twitter, and YouTube channels. In addition, you will actively pursue opportunities to engage with and help the Craftsy community within Craftsy classes and the broader platform. As needed, you will also engage with our member base via traditional methods such as email or phones as well. Your goal will be to provide "one-touch" resolutions in this hybrid role between our social and support teams to provide quick, thorough resolutions and excellent experiences for our fans and members. You will represent Craftsy and have a unique opportunity to create new and foster existing brand evangelists.
Your interactions with Craftsy fans and members may include (but are not limited to) helping them find Craftsy content, engage with site, help with technical issues including site navigation, answering digital and eCommerce order questions, and answering class platform questions. The ideal candidate will have experience and success in providing enthusiastic and helpful short form public communications that are aimed at creating raving fans.
Note, a cover letter is a requirement for this application. Please attach yours along with your resume where indicated.
The ideal candidate will:
Have strong verbal and written skills including email etiquette
Have proven success in member retention and engagement via social channels
Be patient and calm
Be a contributing team player
Switch tasks quickly
Find creative resolutions
Strong prioritization skills
Possess a good sense of humor
The position requires high attention to detail. Knowledge or interest in crafts is a plus, as is previous SQL, support and/or startup experience.
Handle in/outbound communications with our fans and members via social channels
Resolve members' technical and navigation issues with site platform
Work cross functionally with both social and support teams
Commitment to improving members experience, the team, and the company
Availability to work various scheduled shifts (provided in advance), including evening and weekend hours
Ability to work in a fast-paced and quickly changing environment
Ability to prioritize efforts to maximize impact and work efficiently
Clear, concise, and personable writing skills
Polite, patient, and clear communication skills
Service or support-related experience
Experience with Google Docs and other web-based apps
Experience with customer relationship management tools is a plus
Experience managing social media for a brand or product is a plus
Experience with customer acquisition is a plus
SQL experience is a plus
Prior ?start up? experience
This is a FLSA non-exempt (hourly position).
||Denver, CO |
THIS JOB HAS EXPIRED