Social Media Product Manager Clarabridge
THIS JOB HAS EXPIRED Description
Clarabridge's sentiment and text analytics software enables companies to achieve a universal view of their customer feedback by transforming text-based customer feedback into valuable insight. When analysis includes as many listening posts as possible, companies gain a more universal view of the customer with qualitative analytics that can be utilized across the spectrum of departments in your organization.
With years of development invested in the Clarabridge sentiment and text analytics technology, we're the only company today with the qualifications to support enterprise-scale customer feedback initiatives. Clarabridge was founded with the simple premise of enabling companies to drive business value by looking at the customer holistically; pinpointing key experiences and issues; and helping everyone in your organization to take actions that make a difference.
The Social Media Product Manager will support the Clarabridge Organization in creating and sharing the strategy, market positioning, services, and features and benefits surrounding of all Clarabridge social offerings including Clarabridge Collaborate and Clarabridge Engage. This position will be a thought leader throughout Clarabridge and the Customer Experience Market as a whole in all aspects of social media analytics. The goal of this position is to drive the most robust and efficient intelligent social offerings on the market.
Serve as the subject matter expert for the organization on all things Social Media and social media analytics
Develop the product roadmap and strategy for future social features and offerings
Work closely with the Clarabridge Engineering team to review the execution of social designs into the Clarabridge Product Suite
Liaison with Product Marketing for all go-to-market product launch strategy including the creation and maintenance of collateral, sales enablement materials and training, updates to the website, blogs, oversight and approval of related PR and lead generation campaigns for Clarabridge Collaborate and Clarabridge Engage
Partner with the Sales Team on the identification of social selling strategies and strategic partnerships within the Channel Communities
Work with the Professional Services Team by leveraging best practices and social analytics skills to identify services offerings
Be a Clarabridge Thought Leader on the Social Customer Experience Management field, Clarabridge offerings and differentiators presenting at webinars, tradeshows and meetings with customers, prospects and analysts
Work with the Clarabridge Customer Advisory Board (CAB) and Customer Vertical Meetings to gain feedback and input into the Product Roadmap
Seasoned Social Media professional with 8-10 years of experience to include: performing analytics on social data, creating messaging and sharing large scale corporate and product vision and strategy
Strength in publically presenting Clarabridge materials at webinars, Tradeshows and meetings with customers, prospects and analysts
Ability to integrate best practices and key product features into the product release process
Collaborative work strategy and ability to work independently
Strong written and verbal communication skills
Experience with Microsoft Office Suite including MS Word and MS PowerPoint.
Ability and desire to work in a fast paced environment that includes both managing and working to meet a common goal for success
Bachelor?s Degree or higher preferred
||11400 Commerce Park Drive |
Reston, VA 20191
THIS JOB HAS EXPIRED
Connect with the voices that matter most to your businesswith customer experience intelligence from Clarabridge.Investors: Boulder Ventures
, Grotech Ventures
, Intersouth Partners All Jobs: at Clarabridge
|Headquarters:||11400 Commerce Park Drive|
Reston, VA 20191
|Company Profile:||Leading in Customer Experience Management
To give your business the lead in Customer Experience Management (CEM), partner with the leaderClarabridge. With years of development invested in the Clarabridge solution, we're simply the most qualified company to reveal strategic insights hidden in customer feedback across a range of sources.
Unlike other companies that only serve academic or government markets, the Clarabridge focus has always been business, your business, and how we can help you reach your commercial objectives. To give you the customer insight you need, we've worked harder, thought deeper, and developed smarter software than any other vendor in the marketplace.
At Clarabridge, our goal is to help you fully access your customer experience intelligenceand leverage that information to your advantage. By bridging the gap between your customers experience and your brands promise, we provide a unique portal into the human dimension of your business. With this insight, you gain the strategic edge in serving your customers, controlling costs and risk, competing resourcefully, and building profitability.
When you work with Clarabridge, you work with the management team that had guided the companys growth and innovation from the start. Each has had decades of experience, bolstered by successful entrepreneurial ventures and strengthened by prior top-level management experience. Our executives, who include a nationally recognized entrepreneur and a multiple patent holder, are all published authors and frequent speakers at industry conferences.
With a commitment to excellence, partnership model with clients, and fast-paced development processes, Clarabridge is strong from the ground up. Whats more, our financial backing, board advisors, reputation, and partnerships are sound, ensuring our software will evolve to meet your emerging demands.
Support Clarabridge with Social Media services