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Social Solutions Strategist ShopIgniter
The Social Solutions Strategist is the strategic and relationship management lead for all client engagements. In this role you will be responsible for guiding and advising new and current customers on the creation of social product promotion experiences as they realize the full potential of social commerce as the new frontier of online marketing, and embrace ShopIgniter?s innovative social commerce platform. The SSS should be savvy with the current landscape around social commerce and its adoption in order to be able to recommend strategies and programs that will lead to repeatable client successes. The SSS will quantify and articulate the value to be gained by leveraging our platform in their overall marketing and commerce plan, then execute professionally to extend those outcomes into the social graph. The SSS will work closely with our enterprise-level client base and partner with other client services team members to validate the contracted scope of work, align company resources to deliver the expected outcome within the proposed timeline, and identify additional experiences where the solution aligns with the customer?s social and marketing strategy.
Key Accountabilities:
Wow clients with your proven expertise of ShopIgniter?s entire product line.
Develop and maintain successful client relationships
Recommend social product promotion strategies and programs, then create proposals and define client business requirements and use cases.
Utilize a strong understanding of each client?s goals and priorities and your own social media experience to identify opportunities for growth
Lead key client meetings, track action items and partner with the Social Solutions Consultant to ensure they are completed in a timely manner
Understand client?s program performance, key performance indicators and trends
Provide high-level strategic thought, best practices knowledge, and analysis
Manage multiple projects and responsibilities simultaneously and consistently with minimal supervision
Ensure each one of your clients leave each engagement believing they are, without question, the most important customer to you and ShopIgniter.
Perform strategic pre-sales support for potential customers, including product presentations, proposal creation and needs analysis and assessments
Utilize company CRM (Salesforce.com), and Professional Service Automation tools to optimize Sales and Project Management activities
Lead by example and engage the team in a positive way.
Key Attributes of our Best:
Understands even the greatest have something to learn.
Relentless drive to succeed with a ?bring it on? attitude. Never, ever give up.
Believes anything can happen, especially if he/she is leading the way.
Quality is the only outcome.
Relentless in navigating data from all angles, especially those others aren?t willing to try.
Bachelors degree with emphasis on business or computer technology
Consistently demonstrates the capability, drive, and confidence to exceed your expected results.
Experience:
2 to 5 years of proven social media strategic consulting
Experience and familiarity with business process management and implementing SaaS delivery models
Strong analytical and decision making ability; used to gather business requirements and solution orientated proposals
Excellent organizational, communication and interpersonal skills to facilitate collaboration; ability to work and interact with a cross functional and remote team and coordinate project escalations
Ability to work under tight deadlines and respond to changing business and technical environments
Proven project management skill; ideally utilizing Professional Service Automation programs
Experience with MS Office Professional applications (Outlook, Word, Excel, PowerPoint, Visio, OneNote)
Familiarity with HTML, Java Script, Browser based Technologies, and Data Integration Services
Environment:
Fast-paced team environment (frequent tight deadlines, multitasking, etc.).
Strong customer orientation.
Willingness to take risks and openness to change.
Extensive computer and phone use; email intensive environment.
Must be able to read, write and speak English fluently.
Other detail:
ShopIgniter Inc., is an equal opportunity employer that employs qualified individuals based upon job related qualifications regardless of race, religion, ancestry, gender, sexual orientation, national origin, age, disability, marital status, domestic partner status, medical condition, political affiliation or any other classification proscribed under applicable federal, state or local law. ShopIgniter, Inc. complies with all laws reasonable accommodation in order to participate in the interview process are requested to contact Human Resources in order to arrange such accommodation. We offer competitive compensation and an attractive benefits package. No recruiters or agencies without a previously signed contract.
| Location: | Portland, OR United States |
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ShopIgniter
Investors: Madrona Venture GroupAll Jobs: at ShopIgniter
| Web Site: | www.shopigniter.com |
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| Headquarters: | 00000 United States |
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