Social Support Specialist Spredfast
THIS JOB HAS EXPIRED A high-touch, low volume customer enablement role, Social Support Specialists are functional experts in virtually all areas of Spredfast's Social CRM solution, and therefore must understand social media concepts and technologies in order to support Spredfast users. You'll help configure and on-board new customers in our system, educate & train users, troubleshoot problems, enter bugs, and develop best practices to ensure all Spredfast clients are provided an exceptional customer service and support experience. Additionally, Support Specialists work closely with the Spredfast Development, Sales, and Marketing organizations as a customer advocate, ensuring appropriate feedback is provided and customer needs are met.
The ideal Spredfast Social Support Specialist is a good listener who is articulate, responsive, patient, and possesses the ability to explain a wide range of social media concepts to clients with varying levels of social media and/or technical knowledge. Spredfast Support Specialists must respond to inquiries via phone, email, and ticket systems. Thorough documentation and follow through is essential. Occasional travel may be required (less than 20%) for customer visits.
All Spredfast employees have a good a sense of humor, lots of creativity, and a "team first" disposition.
Bachelors Degree, Associate Degree, or equivalent experience
3-5 years of previous technical support or customer service experience
5+ years work experience minimum
Database/SQL, HTML, CSS, or scripting experience preferred but not required
Knowledge of social media platforms, services, and best practices
Proven client management skills, with a "client-first" attitude
Excellent communication and problem solving skills.
Ability to make decisions in a dynamic, fast-paced environment
Highly organized and detail oriented
THIS JOB HAS EXPIRED
Manage your social media through one interface - listen, engage, and measure
Shipping Product Investors: Austin Ventures All Jobs: at Spredfast
|Headquarters:||412 Congress Ave|
Austin, TX 78701
|Company Profile:||Spredfast is an enterprise-class social media management system that allows an organization to manage, monitor, and measure its voice across multiple social media channels. We offer a full service management tool from Initiative tracking to Social Streams monitoring, Analytic Metrics and Reporting.|
Support Spredfast with Social Media services