Social Support Specialists Spredfast
THIS JOB HAS EXPIRED With a high-touch, low volume customer empowerment role, Social Support Specialists are functional experts in virtually all areas of Spredfast's Social Media Management System, and therefore must understand social media concepts and technologies in order to support Spredfast users. You will become an expert in Spredfast's software, educate & train users, troubleshoot problems, document defects and potential improvements, and develop best practices to ensure all Spredfast clients are provided an exceptional customer service and support experience. Additionally, Support Specialists work closely with the Spredfast Development, Sales, Services and Marketing organizations as a customer advocate, ensuring appropriate feedback is provided and customer needs are met.
The ideal Spredfast Social Support Specialist is a good listener who is articulate, responsive, patient, and possesses the ability to explain a wide range of social media concepts to clients with varying levels of social media and/or technical knowledge. A successful candidate will demonstrate the ability to self-educate and acquire new knowledge and skills quickly and independently. Spredfast Support Specialists must respond to inquiries via phone, email, and ticket systems. Thorough documentation and follow through is essential. Occasional travel may be required (less than 20%) for customer visits. Specialists also oversee several value-added projects with complexity that is commensurate with experience level. Many Specialists develop an in-depth aptitude in certain Spredfast product areas or roles which adds significant value to the customer experience.
All Spredfast employees have a good a sense of humor, lots of creativity, and a 'team first' disposition.
Bachelors Degree, Associate Degree, or equivalent experience
1-3 years of previous technical support or customer service experience
3+ years work experience minimum
Functional knowledge of SaaS platforms preferred
Database/SQL, HTML, CSS, or scripting experience preferred but not required
Knowledge of social media platforms, services, and best practices
Proven client management skills, with a 'client-first' attitude
Excellent communication and problem solving skills
Ability to acquire new knowledge and skills independently
Ability to analyze information and make recommendations or decisions in a dynamic, fast-paced environment
Highly organized and detail oriented
THIS JOB HAS EXPIRED
Manage your social media through one interface - listen, engage, and measure
Shipping Product Investors: Austin Ventures All Jobs: at Spredfast
|Headquarters:||412 Congress Ave|
Austin, TX 78701
|Company Profile:||Spredfast is an enterprise-class social media management system that allows an organization to manage, monitor, and measure its voice across multiple social media channels. We offer a full service management tool from Initiative tracking to Social Streams monitoring, Analytic Metrics and Reporting.|
Support Spredfast with Social Media services