Software Configuration Specialist TOA Technologies
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
Gartner analysts have recognized TOA Technologies as a visionary company for the past three years running, based largely on the company?s completeness of vision. Customers, analysts and investors have recognized the innovative nature of our ETAdirect mobile workforce management software because of its ability to streamline the mobile workforce environment and enhance the customer experience. No other mobile workforce management solution in the market enables real-time predictive communications between companies, their field employees, and their customers.
By offering a best of breed solution for mobile workforce management that?s focused on customer care, TOA provides companies worldwide with a robust, modular platform for enhanced service and goods delivery. TOA?s natively integrated products and web-based delivery model allow clients to immediately reap benefits from reduced costs, increased revenue generation capacity and improved customer satisfaction. TOA focuses on the most valuable asset every company has - its customers - by vastly enhancing the customer experience through predictive technology.
TOA's mobile workforce management solution is deployed at leading companies worldwide in a range of industries, including Cable and Broadband, Telecommunications, Retail, Utilities and Home Services.
TOA Technologies is headquartered in Cleveland, Ohio, with offices in the United States, Europe and Latin America.
Software Configuration Specialist Job Description
This newly created role will support the newest product line at one of the hottest technology companies in Cleveland. The Software Configuration Specialist will work with customers to implement our new ETA Direct Professional (ETA PRO) solution.
Help to elicit and document system requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Help to analyze, capture, document and illustrate customer?s ?as-is? and future ?to-be? business processes and requirements
Assist with the documentation using Word, Visio and other tools: Functional requirements/Business Requirements Document, Use Cases, GUI, Screen and Interface designs, and, instructional and process documentation
Use your verbal and written communication skills to interact professionally with a diverse group, executives, managers, and subject matter experts
Create forms and business process workflows
Configure and deploy ETA PRO applications to assure desired business processes and requirements are faithfully implemented
Work in small teams with a project manager and business analyst as required
Perform product demonstrations and presentations on an as needed basis
Undergraduate or Graduate degree in Computer Science, Information Management, English, Business or related degree highly preferred
1 - 3 years of basic software configuration and requirements gathering
Excellent writing and verbal communication skills
Technically well informed
Strong Word skills
Excellent academic record
Headquarters-based role, with an expectation of 25% travel.
||Cleveland, OH |