SOFTWARE DEVELOPMENT MANAGER (PROFESSIONAL SERVICES) Varolii Corporation
THIS JOB HAS EXPIRED DESCRIPTION
Software Development Manager (Professional Services)
Varolii is a market leader in Customer Interaction Management, helping large enterprises communicate with their customers, members and employees in the most effective and cost?efficient manner. Varolii pioneered the first truly personalized, proactive automated solutions for contact center optimization more than a decade ago. Since that time, we?ve been first to market with applications that have revolutionized how companies interact with consumers. We honed years of experience and technology innovation into targeted application suites tailored to six key vertical markets: healthcare, financial services, airlines, utilities, telecommunications and retail. These application suites combine cross channel communications (voice, text, email and smartphone) with advanced analytics, segmentation, reporting and campaign controls for a seamless solution that yields more profitable outcomes and a better overall service experience. Today, Varolii serves many of the top Fortune 500 and Fortune 1000 companies by delivering a higher return on every interaction. In fact, one out of every three Americans has interacted with Varolii through the more than 450 organizations that trust Varolii to engage their customers and employees in millions of digital interactions every day. Varolii has offices in Seattle, WA & Burlington, MA. For more information, visit www.varolii.com.
The Software Development Manager is responsible for leading a team of talented development engineers in the design, configuration, and implementation of our suite of applications, while facilitating successful systems integration. Reporting to the VP, Professional Services, this individual is also responsible for the recruiting, management and career development of the services staff, and ensures the delivery of quality services in all engagements.
Manages a team of developers responsible for the organization?s applications development function
Responsible for ensuring delivery team meets budgetary, timeline, and quality goals in the execution of their roles
Developing strong relationships with key customers and partners
Provides leadership in developing and implementing departmental processes, identifying and resolving departmental issues and directing, guiding and supporting the staff in the performance of their responsibilities
Ensures that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines
Sets and implements policies and procedures related to application quality standards and testing. Identify design, development and unit test best practices to be applied by the Varolii Consulting team to facilitate the ongoing maintenance of applications
Maintains technical knowledge and understanding of the latest development methodologies and best practices by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional
With the VP of Professional Services, may represent the Professional Services delivery group through participation in internal teams
Collaborates with the VP, Professional Services regarding team personnel decisions including recruiting, hiring, performance measurement, career development and training.
Hiring, retaining and motivating the best and brightest employees.
Refining and developing methodologies, tools and programs around implementations, upgrades and other services.
Proven ability to excel in a fast-paced and challenging team environment
Demonstrated analysis and problem solving skills and the ability to develop, deploy, and maintain processes and methodologies
Knowledge and Skills Required
Ability to analyze business needs and conceive, design, and develop innovative solutions
Knowledge of the principles, techniques and best practices used in software systems engineering and delivery
Outstanding management and leadership skills necessary to recruit, develop, manage and retain a highly experience team of functional and technical developers
Experience with Java, C++, other objective oriented technologies; Scala strongly preferred
Experience with systems integration
Proficiency in object-oriented programming
Ability to manage multiple projects simultaneously and to adapt to changing priorities
Excellent oral and written communication skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resources
Excellent interpersonal skills
Must be self-motivated and directed
Strong analytical and problem solving skills in collaborative environment
Ability to learn new or existing processes, systems and configuration matters fast
Identifies and resolves problems in a timely manner
Ability to learn and support new systems and applications
7-10 years experience in software development
4+ years experience directly selling, scoping, and delivering solutions to external clients on schedule and with a proven track record of success
Experience in a Professional Services environment strongly preferred
The ideal candidate will have a strong track record in the Software & Services industry, either within the Services division of an Enterprise Software company or with leading Consulting and/or Services organizations
||Seattle, WA 98104 |
THIS JOB HAS EXPIRED